It's actually pretty simple.
1. Be nice to the person in the office that takes your initial call. This person may not be the roofer or the estimator, but she/he will be giving the estimator the first impression we have of you as a customer. Unbelievable how people will talk down to the girls in the office but change their tone when i call to make an appointment or am giving a price.
2. When the estimator calls you answer the phone like a decent human being. "Huh" or "ya" tells me a lot about you. I'm experienced enough to have found a pattern of who I do or do not want to do work for based on their communication skills and general common courtesy to another human being.
So you see the trend here. Just don't be an ass. Don't assume every contractor needs every job just to stay above water. You would not believe the range I will price the same job to two people based solely on being respectful and decent to the person you called to help keep water out of your house. If anything when people are respectful I sell small repairs damn near at cost.
I understand with a big storm things can be stressful and you need things repaired quickly. Your attitude will determine not only the price, but if I'm willing to work a little late to get to your house, or if it goes to the end of the line.
This isn't a cry baby rant i love my job. Generally trying to help some of y'all out of you get roof damage from this storm. Those of your that provide a service to the general public know how incredibly rude people are when they feel like you need the job from them more then they need the service from you.
1. Be nice to the person in the office that takes your initial call. This person may not be the roofer or the estimator, but she/he will be giving the estimator the first impression we have of you as a customer. Unbelievable how people will talk down to the girls in the office but change their tone when i call to make an appointment or am giving a price.
2. When the estimator calls you answer the phone like a decent human being. "Huh" or "ya" tells me a lot about you. I'm experienced enough to have found a pattern of who I do or do not want to do work for based on their communication skills and general common courtesy to another human being.
So you see the trend here. Just don't be an ass. Don't assume every contractor needs every job just to stay above water. You would not believe the range I will price the same job to two people based solely on being respectful and decent to the person you called to help keep water out of your house. If anything when people are respectful I sell small repairs damn near at cost.
I understand with a big storm things can be stressful and you need things repaired quickly. Your attitude will determine not only the price, but if I'm willing to work a little late to get to your house, or if it goes to the end of the line.
This isn't a cry baby rant i love my job. Generally trying to help some of y'all out of you get roof damage from this storm. Those of your that provide a service to the general public know how incredibly rude people are when they feel like you need the job from them more then they need the service from you.