kennebell will fix it, they still rework 2.2
Even if it was nonfunctional it would have still made a nice piece of garage art.
The customer elected to have the item returned. We did not use the box provided as it was damaged. The customer informed us that the item was damaged by email upon delivery. The customer was understandably agitated. A call to the customer did not lead to any resolve as the customer was degrading and threatened to provide negative feedback. Once the threat took place, I realized this conversation was not going to have any immediate solution.
Treat me or JB employees with respect, and we will do almost anything to help a customer. Threaten us and our business is done.
The case, rotors, and cover were plastic wrapped. The bolts were placed in one bag along with all the bad parts in another zip lock bag. Based on the pictures provided, it looks like the gears and or the bolts became dislodged during shipping and were caught between the case and the box/packing material. The damage is consistent with the package being dropped while in in shipment. Shipping damage is quite common for items arriving here, while rare for items that we ship out.
Ask yourself these questions:
1. If the supercharger case was repairable, don’t you think we would have suggested this in the hopes of retaining a customer versus having them ask to send it back?
2. If the supercharger was repaired with those lines left in place, and another person from the public purchased it, with our name on it, would you not expect a quality, undamaged, repaired item?
3. If you found the grooves in the case after the fact- would you consider this acceptable, or would you want your money back, or a discount?
I challenge anyone who has work pending or already on the way to post pictures of the quality of the work that we deliver.
Jon Bond- Jon Bond Performance LLC
Saw this on fb op: