I've read the entire thread and in typical fashion the SVT Mob/Gang mentality came out. OP made the thread to inform and hopefully get results, it looks like Jon has offered to replace the case, did the op accept?
I have no dog in this fight and hope the OP and Jon get it figured out. I just don't get the "satisfy the customer at all cost" attitude. I was only respondeing to the part that Cobrabob highlighted and said wow to, nothing more nothing less.
No I did not accept. In the end Im over it and want nothing to do with Jon Bond or his "business". I'll just send it to KB and get it done properly.