Well in the other thread with the bolt that broke/came loose inside the flywheel housing, they originallly wanted the engine back immediately for a forensics style tear down. Probably the same with a broken trans. Ford won't want a dealership pulling it apart on such a newly released product. They'll want their engineers looking at it to make sure it's a freak thing and not a huge problem that they'll need to correct on all the other cars that already rolled off the line. I'm with you, i'd wanna know what the hell happened to my car, but my money says they want to review it thoroughly in house, vs remotely by a random tech at your dealership