Piss poor customer service with Lund tuning thru lethal performance. End result was Lund wanted to charge me to look at my logs and pay for a tuning session. All I wanted was a " hey the log looks good". Shaun is a smart ass like me and believes in customer support like me. I will never switch unless I buy a gm product. Customer service matters to me but the tuning was just so much better.
I went from Lund to AED. The difference way night and day. Definitely more powerful and the car pulled smoother. Daily driving seemed easier on the AED tune. Almost like stock. My mods at the time were boss mani, x pipe. I asked to get my tune refined cuz I wanted to data log and they said they didn't need to. Kinda sketched me out.
Honestly these here, are part of the reason Shaun had tuned my red car and will tune my boss without question.
The fact lund refuses to such a giant degree to datalog/look at logs bothers me on his e-mail tune. While I think these tuners can get pretty spot on, that isn't to say there won't be variables and by datalogging you can tell for sure.
When I e-mailed lund and asked if he'd atleast datalog on his mailorder tune just to look at it and make sure nothing looked wacky and he said no, really bothered me.
Shaun on the other hand, wouldn't take me as a customer until I datalogged the car as she sat and then sent those in. Was bama tuned at the time. He said everything looked good, I paid, basemap sent, datalogged, sent those in, got revisions, datalogged again, sent those in, bam was done. Spot on the first revision.
Does it take a lot of extra work? sure, but I know nothing looks funky and cause for alarm.