I will get some video of the issue tonight or this weekend. Whenever I have time and there's adequate light.
If it's normal that's fine, but the fact that ford wont say what is causing the issue leads me to believe they don't know, in which case it's not "normal" because it would have been diagnosed during testing.
However the official ticket report from my dealer states that the symptom is being investigated by ford and no repair is recommended at this time.
So it sounds like Ford is at least aware of this complaint enough to make a statement on it.
I don't however enjoy the fact that Ford specifically had my car held at the dealer so they could look at it, only to go back and tell the dealer to just run a compression check and check the oil level. It doesn't take two days in the shop to do that.
Especially after the tech stated the noise was excessive. I'm going to contact customer service about the issue. They will of coarse refer me back to my dealer who will then have to contact the field engineer directly.
THe hoops are rather annoying when all I want is answer to "why."
If it's normal that's fine, but the fact that ford wont say what is causing the issue leads me to believe they don't know, in which case it's not "normal" because it would have been diagnosed during testing.
However the official ticket report from my dealer states that the symptom is being investigated by ford and no repair is recommended at this time.
So it sounds like Ford is at least aware of this complaint enough to make a statement on it.
I don't however enjoy the fact that Ford specifically had my car held at the dealer so they could look at it, only to go back and tell the dealer to just run a compression check and check the oil level. It doesn't take two days in the shop to do that.
Especially after the tech stated the noise was excessive. I'm going to contact customer service about the issue. They will of coarse refer me back to my dealer who will then have to contact the field engineer directly.
THe hoops are rather annoying when all I want is answer to "why."