She didnt. But this is ~5-6 years ago. At that time people didnt know it would really cause a problem. After it happened for about a month Apple wiped their hands of the situation and said nothing they can do about it... they said her best option was to buy another iPhone, lol. **** that. A bit later her phone started magically receiving all text messages around the same time we heard about the class action suit.Did she disable iMessage from her device & deregister prior to switching? If you don't do that, then Apple isn't updated of the change, and texts will not be delivered correctly. iMessage is strictly an on net messaging platform, and cuts out the carriers. The carriers can't do shit about it if it's not properly disabled.
I switched from Apple to Android and vice versa multiple times and have never dealt with lost messages by