Ok.. I have an '04 Mystichrome which has a creak in the steering... so wanting the best service experience I choose a mid size Lincoln-Mercury dealer that two guy's I know work at(service). I drop the car off on Tues morn @ 8 A.M. the service writer tells me he will call later in the day to let me know what's goin on. I call @ 3 P.M. he tells me that they have not looked at it, it will be the next day before they can get to it. I am not thrilled, but I remain agreeable. I get a call today saying that they will not work on it due to It having an expensive paint job...(scared of the liability)I tell the guy thats rediculous, and that I will be right over to discuss the matter. The service manager comes out lookin for a fight by saying he can decide whether to fix , or not fix any car. He walks away without answering any questions....I call him a smarta@@ as he walks away. I then end up the the Gen Managers office, where I get an apoplogy. I take my car back home. Is this nuts, or what:shrug:
refused warranty repair
- Thread starter RB88
- Start date
I have had something similar but not to the full extent as that. That is BS and by not working on it they are breaking the Ford warranty contract. being that it is a lincoln mercury dealer and not an actual ford dealer, they might be able to say that, but I am not certain.
They probably did you a favor by not touching it.
I think your first mistake was going to a Mercury dealer. JMO. I would have stuck with a good SVT dealer. JMO.
My first thought too.
"So, does this place make a practice of screwing up paint jobs?"
Count your blessings as the others have stated.
"creak in the steering" probably means that rack bolts need to be retorqued
many have had that done although it has apparently come back in some cases
torque specification is 35 lb/ft if you decide to do this yourself
many have had that done although it has apparently come back in some cases
torque specification is 35 lb/ft if you decide to do this yourself
I will repeat...
They probably did you a favor, at least you know they are screw ups...
I wouldn't take my car anywhere that wasn't an SVT Dealer... I didn't think NONsvt dealers could work on SVT cars...
They probably did you a favor, at least you know they are screw ups...
I wouldn't take my car anywhere that wasn't an SVT Dealer... I didn't think NONsvt dealers could work on SVT cars...
-Some people use the exact opposite logic. If you've modded a Cobra and want somebody with no background to cover warranty repairs.. you would stay away from an SVT dealer.
I know two guy's who are techs there, thats why I chose this place. It states in your owners manual that any FLM dealer can do the work. Perhaps they did do me a favor..however my point is they should not have the option to work on it,or not.
That would be true IF they know the Cobra and therefore what they're doing. My SVT dealer had specific service staff that were authorized to work on SVT vehicles. I remember once a "unauthorized" person worked on my car and the sales manager went ballistic. ;-)
Why didn't you take it to Town and Country Ford in Bessemer. I purchased my cobra there and modding the sh#t out of mine and had no issues with the warranty. I even had my cluctch replaced twice under warranty and I only have 6000 miles on the car
Changed to a spec 3 to fix the clucth problem
Changed to a spec 3 to fix the clucth problem
Funny thing is alot of these, mine included have/had crappy painting from the factory. Walk away from a descent paint job and refuse to repair a crappy factory job, kinda leaves us stuck in the middle??
This sounds really strange to me. Why did they wait 2 days to come to this conclusion. I'd look my car over really well to see if they did touch it and blemish it someplace or anything you can see different. Sure hope they didn't drive it! What did your 2 buddies say about it? Why would it matter what kinda paint job you had when you weren't even bringing it to them with a paint issue? This is got to be the most oddball reason I've ever heard of. I'd surely never go back there for anything. Glad you call the MF a smarta$$. I can't stand pricks!
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