Darden does have a really good customer service policy. It seems like if there is any type of problem with your meal they comp the whole thing. I have had this done at RL and Olive Garden. At Olive Garden my food took too long and the manager came to our table and comped our dinner without us even saying anything. Too bad their food sucks.
They comp everything. It's because they get it so cheap. A case yes case of lobsters costs rl 40 dollars.. FOR 20 2 pound lobsters. Lobster Blanc sauce is usually expensive but they pay less than you would for chicken broth. And then make a 2000 profit. I left as Cgm with training for management. Place is a joke and they violate the law on numerous occasions.