I get the under-dampened feeling as well but it doesn't bother me too much. I think the guy I spoke to was Mark but I can't recall. I know on more than one occassion I've called there and got different answers from their techs. Say it's just me but I don't think they're all on the same page as far as passing on tech info.! Maybe Chris is the sharpest tool in the box or maybe it's something they've worked on to improve their already excellent customer service. Either way I'm happy and will upgrade the shocks and struts when the time comes. Apparently, I'm not the only one who's gotten those numbers stated for the stock bilsteins. Here's some more info. from some email correlation with their technical staff:
http://svtperformance.com/forums/showpost.php?p=2945117&postcount=13
http://svtperformance.com/forums/showpost.php?p=2945117&postcount=13