I am fairly certain most people gave up on that thread a long time ago...please don't pollute other forums. :wf:
Attention MT-82 victoms!!!
- Thread starter POSFTW
- Start date
I am fairly certain most people gave up on that thread a long time ago...please don't pollute other forums. :wf:
Here is a little more 'pollution' for you all, please read from BOTTOM to TOP.
Executive Liaison,
I'd like to add I would like this information by the end of business
tomorrow, the 27th; I have spent enough time waiting for this information.
I can't count the amount of times you have tried to keep push me away
and suggest I should talk with the FSE on one hand; please get me some
information in regards of contacting your management by the end of
tomorrow's business hours or I will take this as a sign of you not
willing to help me.
-CBaty08
On Mon, Sep 26, 2011 at 8:29 AM, Cbaty08 wrote:
>Executive Liaison,
>
> How many times must I ask for more contact info for the FSE and your
> management? Please stop ignoring my request.
>
> -Cbaty08
>
>
>
> On Mon, Sep 26, 2011 at 5:36 AM, Executive Liaison wrote:
>>
>> Good Morning Cbaty08
>>
>> I apologize if you assumed that your reimbursement check would be sent to FMCC direct. That is not our policy. As well we request checks from a different location, so we have no control how long that may take.
>>
>> Thanks
>> Executive Liaison
>>
>>
>>Executive Liaison,
>>
>> There is a check going to be mailed out? My payment was due a couple
>> days ago, and is now late because of the car payment you (Ford) was
>> going to pay?
>>
>> Why was I not notified I would be mailed a check? I gave you this
>> information over two weeks ago, plenty of enough time to send a check
>> out or at least notify me at the minimum.
>>
>> Please provide me with your management's contact, otherwise I will
>> simply send the CEO an email and have one of his helping crew members
>> handle this.
>>
>> Thanks,
>>
>> -Cbaty08
>>
>>
>>
>> On Fri, Sep 23, 2011 at 12:24 PM, Cbaty08 wrote:
>>>Executive Liaison, we have gone through this already.
>>>
>>> I tried getting his contact info before and you did not supply it.
>>>
>>> The FSE and I are through right now, he has lied to me about parts and
>>> warranty that I can think of right off the top of my head; I would not
>>> like to deal with him at this point as I have lost all faith in him
>>> and his help on my case.
>>>
>>> Please send me your management's information so I can talk with them.
>>>
>>> Thank you.
>>>
>>> -Cbaty08
>>>
>>>
>>>
>>> On Fri, Sep 23, 2011 at 10:46 AM, Executive Liaison wrote:
>>>> Good Afternoon Cbaty08
>>>>
>>>> Just following up with you regarding the one month car payment. The reimbursement check was sent out in today's mail. You should expect to receive it by the end of next week.
>>>>
>>>> With regard to any future concerns with the vehicle, our office recommends that you contact the FSE, as he is our expert in the field who is best suited to review your concerns.
>>>>
>>>> Thank you
>>>> Executive Liaison
>>>>
>>>>
>>>> Also Executive Liaison,
>>>>
>>>> I would like that we keep this communication through email; I would
>>>> like records of all of this.
>>>>
>>>> Thank you,
>>>>
>>>> -Cbaty08
>>>>
>>>>
>>>>
>>>> On Thu, Sep 15, 2011 at 11:28 AM, Cbaty08 wrote:
>>>>>Executive Liaison,
>>>>>
>>>>> I am disappointed with the news you provided me over the phone denying a buyback. Can
>>>>> you get me an email of the folks who manage your department?
>>>>>
>>>>> I would like a word with someone on this clutch issue at the least.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> -Cbaty08
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Sep 14, 2011 at 3:01 PM, Cbaty08 wrote:
>>>>>> Hi, Executive Liaison.
>>>>>>
>>>>>> I know you might still be gathering information on the case, but I was
>>>>>> curious if you had an idea of an ETA of when you might receive a
>>>>>> decision from Ford on my buyback.
>>>>>>
>>>>>> Thank you, Executive Liaison.
>>>>>>
>>>>>> -Cbaty08
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Sep 12, 2011 at 12:34 PM, Cbaty08 wrote:
>>>>>>>Executive Liaison,
>>>>>>>
>>>>>>> The FSE just called and tried to convince me that the clutch Ford deemed
>>>>>>> bad/damaged before that was to be (wrongfully) replaced on my dime, is
>>>>>>> actually now deemed normal.
>>>>>>>
>>>>>>> This just isn't right; both the dealership and the FSE spoke to me on
>>>>>>> this bad clutch that is now trying to be passed off as good, so much
>>>>>>> so that this same bad clutch was going to void the warranty on the new
>>>>>>> transmission if I didn't pay for the replacement.
>>>>>>>
>>>>>>> The FSE goes on to tell me now that this just isn't the case, for some
>>>>>>> reason the FSE (only) has no concern with the bad clutch.
>>>>>>>
>>>>>>> Before the phone call from the FSE just a minute ago, I dropped my car
>>>>>>> off this morning where the service manager was just as dumbfounded as I was on the
>>>>>>> whole clutch issue, leaving me with the words that when this
>>>>>>> new/revised clutch is in, I can come in and get it swapped.
>>>>>>>
>>>>>>> The service manager also states that he tried to expedite these parts before, when
>>>>>>> they originally ordered the transmission, but was shot down. These are
>>>>>>> the very same parts that I emailed you about, in respect to getting
>>>>>>> them 'OK'd' to ship out without having my vehicle inspected yet again.
>>>>>>>
>>>>>>> What the real story is now on Ford's part for any of this, I haven't
>>>>>>> the slightest clue; the service manager had stated that both he and the FSE requested
>>>>>>> for the new clutch, but they were both shot down. I was told the part
>>>>>>> is unavailable and is being revised and when it comes I will receive
>>>>>>> one. Now this bad clutch is deemed 'Good' by the FSE, not the folks at
>>>>>>> the dealership who still agree it is bad. And to top it off the clutch
>>>>>>> is/was available (two days after I pick up my car with a bad clutch
>>>>>>> still in it).
>>>>>>>
>>>>>>> I wanted to update you with what is happening over here.
>>>>>>>
>>>>>>> Talk to you soon.
>>>>>>>
>>>>>>> -Cbaty08
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Sep 12, 2011 at 9:42 AM, Executive Liaison wrote:
>>>>>>>> Thank you so much for the timely response, Executive Liaison.
>>>>>>>>
>>>>>>>> Talk to you soon.
>>>>>>>>
>>>>>>>> -Cbaty08
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Sep 12, 2011 at 9:22 AM, Executive Liaison wrote:
>>>>>>>>> Good Afternoon Cbaty08
>>>>>>>>> Just acknowledging receipt of your email. I'm very sorry to hear of the status of your vehicle upon picking it up from the dealer. I will be contacting the service manager to review what has happened. I am reviewing the option of providing you a buyback. I will be in touch as soon as I've gathered all the information required.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> -Executive Liaison
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Dear, Executive Liaison.
>>>>>>>>>
>>>>>>>>> These past couple of weeks have been hard without my car, but I do
>>>>>>>>> want to take the time to thank you for all of your work with me thus
>>>>>>>>> far.
>>>>>>>>>
>>>>>>>>> I am hoping you can help me a little further, as I am becoming quite
>>>>>>>>> confident that this car will never be able to be driven without safety
>>>>>>>>> concerns a constant brainstorm.
>>>>>>>>>
>>>>>>>>> After 13 consecutive days at the dealership for this most recent
>>>>>>>>> transmission replacement, I called in to see how the progress was
>>>>>>>>> coming. I was told that the clutch they had on order has been put on
>>>>>>>>> hold, and there is no idea when the vendor will be releasing the new
>>>>>>>>> clutch. The dealership went on stating that they were replacing the
>>>>>>>>> old (bad) parts in with the new transmission; the very same parts that
>>>>>>>>> I was told I had to replace or the transmission warranty would be
>>>>>>>>> void.
>>>>>>>>>
>>>>>>>>> I don't understand how Ford allows this, but I went on with it. I went
>>>>>>>>> in yesterday (the10th of Sept.) to pick up my car and was told that
>>>>>>>>> she was driving wonderful. They pull the car around to drive away and
>>>>>>>>> I hope in, but the car doesn't go into first gear!? The service guy
>>>>>>>>> hopped in and couldn't get it either; it just went to reverse instead
>>>>>>>>> of first.
>>>>>>>>>
>>>>>>>>> Well, come to find out they had disassembled the entire shifter,
>>>>>>>>> reassembled it backwards, and installed it back in the car.
>>>>>>>>>
>>>>>>>>> Very bad! I have no idea how the manager, or anyone for that matter,
>>>>>>>>> was able to drive this car on a test drive confidently and state it is
>>>>>>>>> perfect for the customer to go pick up.
>>>>>>>>>
>>>>>>>>> I sat in the parking lot with a service guy who was bringing me shop
>>>>>>>>> tools so I could fix the problems myself, as the technician was not
>>>>>>>>> in. It wasn't until after I noticed they stripped one of the threads
>>>>>>>>> on the shifter for the reverse lock-out piece that I got this shifter
>>>>>>>>> installed finally, and drove away an hour and a half later or so.
>>>>>>>>>
>>>>>>>>> If having my shifter tore-down and stripped wasn't enough, after I got
>>>>>>>>> home I heard very bad wheel noise; the lug nuts were loose on both
>>>>>>>>> left wheels. And, to throw a cherry on top, I noticed that both the
>>>>>>>>> hood and the bumper had been hit. I called the dealership and they
>>>>>>>>> asked me to bring it in tomorrow.
>>>>>>>>>
>>>>>>>>> Well, I think it is safe to say that I have had my ups and downs with
>>>>>>>>> this car, and I have just about had it with Ford's response to owners
>>>>>>>>> about this transmission that we all think is troublesome; even the
>>>>>>>>> National Highway Traffic Safety Administration thinks so.
>>>>>>>>>
>>>>>>>>> I've been advised that perhaps I should seek relief via the California
>>>>>>>>> Lemon Law. My research leads me to believe I do qualify, but as this
>>>>>>>>> is an antagonistic approach, I would like to suggest an alternative
>>>>>>>>> solution that might help us both out.
>>>>>>>>>
>>>>>>>>> I would like to know if Ford would be willing to buy my vehicle back,
>>>>>>>>> and credit me the money I have put into it, towards a new replacement
>>>>>>>>> Mustang.
>>>>>>>>>
>>>>>>>>> Thank you for your time, Executive Liaison.
>>>>>>>>>
>>>>>>>>> -Cbaty08
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Sep 8, 2011 at 10:18 AM, Cbaty08 wrote:
>>>>>>>>>> Thank you, Executive Liaison.
>>>>>>>>>>
>>>>>>>>>> I will forward you my bill info. this evening when I am home.
>>>>>>>>>>
>>>>>>>>>> And no, I am not in a rental; I was never offered one. I am sure the service manager
>>>>>>>>>> would not hesitate to get me one, but as of now it would just be more
>>>>>>>>>> work; I have other cars.
>>>>>>>>>>
>>>>>>>>>> Thank you, Executive Liaison for all of your work with me.
>>>>>>>>>>
>>>>>>>>>> -Cbaty08
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Sep 8, 2011 at 10:15 AM, Executive Liaison wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Cbaty08,
>>>>>>>>>>>
>>>>>>>>>>> I do apologize for the long delay in obtaining the clutch part. We are working as quickly as possible to obtain the part. As soon as I have an update, I will let you know.
>>>>>>>>>>>
>>>>>>>>>>> We would be willing to accommodate your request for reimbursement of a one month car payment.
>>>>>>>>>>>
>>>>>>>>>>> Can you please provide me with your car payment slip for our check purposes.
>>>>>>>>>>>
>>>>>>>>>>> Are you in a rental vehicle as well ? If you are not and require one, please notify your service manager, and he can provide that for you.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> -Executive Liaison
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi, Executive Liaison.
>>>>>>>>>>>
>>>>>>>>>>> Just to update you on my case, my car has now been in the dealership
>>>>>>>>>>> for 10 days and they state they are waiting on a clutch with no ETA.
>>>>>>>>>>>
>>>>>>>>>>> Do you think you can do me a favor and ask again for some type of
>>>>>>>>>>> monetary reimbursement for all this time lost?
>>>>>>>>>>>
>>>>>>>>>>> Thank you,
>>>>>>>>>>>
>>>>>>>>>>> -Cbaty08
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Aug 16, 2011 at 8:28 AM, Cbaty08 wrote:
>>>>>>>>>>>> Thank you, Executive Liaison.
>>>>>>>>>>>>
>>>>>>>>>>>> -Cbaty08
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, Aug 16, 2011 at 7:08 AM, Executive Liaison wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Good Morning Cbaty08
>>>>>>>>>>>>>
>>>>>>>>>>>>> I just wanted to acknowledge your email. I have sent it to the FSE, however he is out on vacation this week. I in turn sent it to Ralph XXXXXXXX who is the Plant Vehicle Team manager for the Mustang. Once I hear back from him regarding your concerns I will respond back to you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> -Executive Liaison
>>>>>>>>>>>>>
>>>>>>>>>>>>> Good Afternoon, Executive Liaison.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hope you had a good weekend. I was curious if I can get another
>>>>>>>>>>>>> appointment with the FSE set up; the car is acting very bad right now
>>>>>>>>>>>>> and I think there is more than just the transmission that needs to be
>>>>>>>>>>>>> replaced.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Like the first replacement, my clutch feels awful, and they ordered
>>>>>>>>>>>>> the new clutch/flywheel/etc.(I don't recall what exactly.. pilot
>>>>>>>>>>>>> bearing, too maybe?) but this time all that has been mentioned is the
>>>>>>>>>>>>> transmission for replacement.
>>>>>>>>>>>>>
>>>>>>>>>>>>> I feel that if Ford really wants this third transmission to be the
>>>>>>>>>>>>> ultimate fix, to replace those parts, just like they did with the last
>>>>>>>>>>>>> transmission replacement (the replacement parts were still the same
>>>>>>>>>>>>> exact parts as the first setup that went bad, leaving me to believe
>>>>>>>>>>>>> these are also bad again).
>>>>>>>>>>>>>
>>>>>>>>>>>>> It would be great if the FSE can just OKAY these parts for replacement,
>>>>>>>>>>>>> instead of having to waste even more time of both of ours to figure
>>>>>>>>>>>>> this out; which I feel it shouldn't; same parts, same problems.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you, Executive Liaison.
>>>>>>>>>>>>>
>>>>>>>>>>>>> -Cbaty08
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Aug 9, 2011 at 10:16 AM, Cbaty08 wrote:
>>>>>>>>>>>>>> Thank you, Executive Liaison.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> -Cbaty08
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Aug 9, 2011 at 10:13 AM, Executive Liaison wrote:
>>>>>>>>>>>>>>> Hi Cbaty08
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I have not heard back from the FSE. I will certainly be up front once we have further information, however until I receive I am unable to review this.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I apologize that this is not moving as quickly as I originally thought it would.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I will place another call to the FSE.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> -Executive Liaison
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Good morning, Executive Liaison.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Have you heard back from the FSE yet? I am becoming very frustrated with
>>>>>>>>>>>>>>> this whole process, which I don't think needs an explanation.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> What I do think I deserve is honesty; What’s really going on here? It
>>>>>>>>>>>>>>> seems that you, the FSE, and Deysha, all operate on different
>>>>>>>>>>>>>>> wavelengths and could really find use in a more common ground to
>>>>>>>>>>>>>>> communicate with.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> And to top it off, it looks like the NTHSA is looking into this; I
>>>>>>>>>>>>>>> almost feel I would be better off helping the investigation, out as
>>>>>>>>>>>>>>> they are trying to find the real problem. I feel that Ford is using me
>>>>>>>>>>>>>>> as a test rat with these recent 'repairs' and coming from a Ford
>>>>>>>>>>>>>>> family, I am not sure I can continue to say I am still that; A Ford
>>>>>>>>>>>>>>> man.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks for your time.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> -Cbaty08
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Mon, Aug 8, 2011 at 12:27 PM, cbaty08 wrote:
>>>>>>>>>>>>>>>> Thanks, Executive Liaison.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> -Cbaty08
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Mon, Aug 8, 2011 at 12:26 PM, Executive Liaison wrote:
>>>>>>>>>>>>>>>>> Cbaty08
>>>>>>>>>>>>>>>>> I've left a voice message for the FSE to review the information you have provided. As soon as I hear back from him, I will be in touch.
>>>>>>>>>>>>>>>>> With regard to your request to be reimbursed for a one month car payment, there has not been a decision made on that as of yet.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> -Executive Liaison
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Executive Liaison,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> I just received a phone call from the dealership and they say the
>>>>>>>>>>>>>>>>> transmission isn't even being released until the 25th of this month; I
>>>>>>>>>>>>>>>>> cannot wait that long for a replacement with how far I driver
>>>>>>>>>>>>>>>>> every day.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> What should I do? I pay a lot of money for this car and it should be
>>>>>>>>>>>>>>>>> in working order.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> I shouldn't be worried about the safety concerns every day when I hop
>>>>>>>>>>>>>>>>> on the highway for my commute.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> -Chris
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Mon, Aug 8, 2011 at 10:29 AM, cbaty08> wrote:
>>>>>>>>>>>>>>>>>> Good Morning, Executive Liaison.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> I am still waiting for a response on having my car payment for the month waived.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks again for all of your time, Executive Liaison.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> -Cbaty08
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> PS: If this 3rd transmission seems to work better after the break-in
>>>>>>>>>>>>>>>>>> period, am I allowed to talk about it in public? I am feeling very
>>>>>>>>>>>>>>>>>> 'played' by Ford right now, being told not to communicate with others
>>>>>>>>>>>>>>>>>> on this issue, and doing so will ensure my speedy service; to me this
>>>>>>>>>>>>>>>>>> is wrong, I (the paying customer) is having problem after problem on
>>>>>>>>>>>>>>>>>> this issue and am being told to keep hush on it? Without any
>>>>>>>>>>>>>>>>>> incentive.... I am certain this is bad business and that the BBB would
>>>>>>>>>>>>>>>>>> think likewise as well.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Wed, Aug 3, 2011 at 12:25 PM, cbaty08> wrote:
>>>>>>>>>>>>>>>>>>> Thank you, Executive Liaison, for your help with my concerns.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Have a great day.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> -Cbaty08
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Wed, Aug 3, 2011 at 12:08 PM, -Executive Liaison wrote:
>>>>>>>>>>>>>>>>>>>> Hi Cbaty08
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> I have spoken with the FSE who explained that he will contact the
>>>>>>>>>>>>>>>>>>>> transmission engineer to review the timeline of the gear set availability.
>>>>>>>>>>>>>>>>>>>> Once we have further information we will be in touch.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Please call me if you have further questions or concerns. I'm in the office
>>>>>>>>>>>>>>>>>>>> from 8 - 4:30 est.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> -Executive Liaison
Executive Liaison,
I'd like to add I would like this information by the end of business
tomorrow, the 27th; I have spent enough time waiting for this information.
I can't count the amount of times you have tried to keep push me away
and suggest I should talk with the FSE on one hand; please get me some
information in regards of contacting your management by the end of
tomorrow's business hours or I will take this as a sign of you not
willing to help me.
-CBaty08
On Mon, Sep 26, 2011 at 8:29 AM, Cbaty08 wrote:
>Executive Liaison,
>
> How many times must I ask for more contact info for the FSE and your
> management? Please stop ignoring my request.
>
> -Cbaty08
>
>
>
> On Mon, Sep 26, 2011 at 5:36 AM, Executive Liaison wrote:
>>
>> Good Morning Cbaty08
>>
>> I apologize if you assumed that your reimbursement check would be sent to FMCC direct. That is not our policy. As well we request checks from a different location, so we have no control how long that may take.
>>
>> Thanks
>> Executive Liaison
>>
>>
>>Executive Liaison,
>>
>> There is a check going to be mailed out? My payment was due a couple
>> days ago, and is now late because of the car payment you (Ford) was
>> going to pay?
>>
>> Why was I not notified I would be mailed a check? I gave you this
>> information over two weeks ago, plenty of enough time to send a check
>> out or at least notify me at the minimum.
>>
>> Please provide me with your management's contact, otherwise I will
>> simply send the CEO an email and have one of his helping crew members
>> handle this.
>>
>> Thanks,
>>
>> -Cbaty08
>>
>>
>>
>> On Fri, Sep 23, 2011 at 12:24 PM, Cbaty08 wrote:
>>>Executive Liaison, we have gone through this already.
>>>
>>> I tried getting his contact info before and you did not supply it.
>>>
>>> The FSE and I are through right now, he has lied to me about parts and
>>> warranty that I can think of right off the top of my head; I would not
>>> like to deal with him at this point as I have lost all faith in him
>>> and his help on my case.
>>>
>>> Please send me your management's information so I can talk with them.
>>>
>>> Thank you.
>>>
>>> -Cbaty08
>>>
>>>
>>>
>>> On Fri, Sep 23, 2011 at 10:46 AM, Executive Liaison wrote:
>>>> Good Afternoon Cbaty08
>>>>
>>>> Just following up with you regarding the one month car payment. The reimbursement check was sent out in today's mail. You should expect to receive it by the end of next week.
>>>>
>>>> With regard to any future concerns with the vehicle, our office recommends that you contact the FSE, as he is our expert in the field who is best suited to review your concerns.
>>>>
>>>> Thank you
>>>> Executive Liaison
>>>>
>>>>
>>>> Also Executive Liaison,
>>>>
>>>> I would like that we keep this communication through email; I would
>>>> like records of all of this.
>>>>
>>>> Thank you,
>>>>
>>>> -Cbaty08
>>>>
>>>>
>>>>
>>>> On Thu, Sep 15, 2011 at 11:28 AM, Cbaty08 wrote:
>>>>>Executive Liaison,
>>>>>
>>>>> I am disappointed with the news you provided me over the phone denying a buyback. Can
>>>>> you get me an email of the folks who manage your department?
>>>>>
>>>>> I would like a word with someone on this clutch issue at the least.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> -Cbaty08
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Sep 14, 2011 at 3:01 PM, Cbaty08 wrote:
>>>>>> Hi, Executive Liaison.
>>>>>>
>>>>>> I know you might still be gathering information on the case, but I was
>>>>>> curious if you had an idea of an ETA of when you might receive a
>>>>>> decision from Ford on my buyback.
>>>>>>
>>>>>> Thank you, Executive Liaison.
>>>>>>
>>>>>> -Cbaty08
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Sep 12, 2011 at 12:34 PM, Cbaty08 wrote:
>>>>>>>Executive Liaison,
>>>>>>>
>>>>>>> The FSE just called and tried to convince me that the clutch Ford deemed
>>>>>>> bad/damaged before that was to be (wrongfully) replaced on my dime, is
>>>>>>> actually now deemed normal.
>>>>>>>
>>>>>>> This just isn't right; both the dealership and the FSE spoke to me on
>>>>>>> this bad clutch that is now trying to be passed off as good, so much
>>>>>>> so that this same bad clutch was going to void the warranty on the new
>>>>>>> transmission if I didn't pay for the replacement.
>>>>>>>
>>>>>>> The FSE goes on to tell me now that this just isn't the case, for some
>>>>>>> reason the FSE (only) has no concern with the bad clutch.
>>>>>>>
>>>>>>> Before the phone call from the FSE just a minute ago, I dropped my car
>>>>>>> off this morning where the service manager was just as dumbfounded as I was on the
>>>>>>> whole clutch issue, leaving me with the words that when this
>>>>>>> new/revised clutch is in, I can come in and get it swapped.
>>>>>>>
>>>>>>> The service manager also states that he tried to expedite these parts before, when
>>>>>>> they originally ordered the transmission, but was shot down. These are
>>>>>>> the very same parts that I emailed you about, in respect to getting
>>>>>>> them 'OK'd' to ship out without having my vehicle inspected yet again.
>>>>>>>
>>>>>>> What the real story is now on Ford's part for any of this, I haven't
>>>>>>> the slightest clue; the service manager had stated that both he and the FSE requested
>>>>>>> for the new clutch, but they were both shot down. I was told the part
>>>>>>> is unavailable and is being revised and when it comes I will receive
>>>>>>> one. Now this bad clutch is deemed 'Good' by the FSE, not the folks at
>>>>>>> the dealership who still agree it is bad. And to top it off the clutch
>>>>>>> is/was available (two days after I pick up my car with a bad clutch
>>>>>>> still in it).
>>>>>>>
>>>>>>> I wanted to update you with what is happening over here.
>>>>>>>
>>>>>>> Talk to you soon.
>>>>>>>
>>>>>>> -Cbaty08
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Sep 12, 2011 at 9:42 AM, Executive Liaison wrote:
>>>>>>>> Thank you so much for the timely response, Executive Liaison.
>>>>>>>>
>>>>>>>> Talk to you soon.
>>>>>>>>
>>>>>>>> -Cbaty08
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Sep 12, 2011 at 9:22 AM, Executive Liaison wrote:
>>>>>>>>> Good Afternoon Cbaty08
>>>>>>>>> Just acknowledging receipt of your email. I'm very sorry to hear of the status of your vehicle upon picking it up from the dealer. I will be contacting the service manager to review what has happened. I am reviewing the option of providing you a buyback. I will be in touch as soon as I've gathered all the information required.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> -Executive Liaison
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Dear, Executive Liaison.
>>>>>>>>>
>>>>>>>>> These past couple of weeks have been hard without my car, but I do
>>>>>>>>> want to take the time to thank you for all of your work with me thus
>>>>>>>>> far.
>>>>>>>>>
>>>>>>>>> I am hoping you can help me a little further, as I am becoming quite
>>>>>>>>> confident that this car will never be able to be driven without safety
>>>>>>>>> concerns a constant brainstorm.
>>>>>>>>>
>>>>>>>>> After 13 consecutive days at the dealership for this most recent
>>>>>>>>> transmission replacement, I called in to see how the progress was
>>>>>>>>> coming. I was told that the clutch they had on order has been put on
>>>>>>>>> hold, and there is no idea when the vendor will be releasing the new
>>>>>>>>> clutch. The dealership went on stating that they were replacing the
>>>>>>>>> old (bad) parts in with the new transmission; the very same parts that
>>>>>>>>> I was told I had to replace or the transmission warranty would be
>>>>>>>>> void.
>>>>>>>>>
>>>>>>>>> I don't understand how Ford allows this, but I went on with it. I went
>>>>>>>>> in yesterday (the10th of Sept.) to pick up my car and was told that
>>>>>>>>> she was driving wonderful. They pull the car around to drive away and
>>>>>>>>> I hope in, but the car doesn't go into first gear!? The service guy
>>>>>>>>> hopped in and couldn't get it either; it just went to reverse instead
>>>>>>>>> of first.
>>>>>>>>>
>>>>>>>>> Well, come to find out they had disassembled the entire shifter,
>>>>>>>>> reassembled it backwards, and installed it back in the car.
>>>>>>>>>
>>>>>>>>> Very bad! I have no idea how the manager, or anyone for that matter,
>>>>>>>>> was able to drive this car on a test drive confidently and state it is
>>>>>>>>> perfect for the customer to go pick up.
>>>>>>>>>
>>>>>>>>> I sat in the parking lot with a service guy who was bringing me shop
>>>>>>>>> tools so I could fix the problems myself, as the technician was not
>>>>>>>>> in. It wasn't until after I noticed they stripped one of the threads
>>>>>>>>> on the shifter for the reverse lock-out piece that I got this shifter
>>>>>>>>> installed finally, and drove away an hour and a half later or so.
>>>>>>>>>
>>>>>>>>> If having my shifter tore-down and stripped wasn't enough, after I got
>>>>>>>>> home I heard very bad wheel noise; the lug nuts were loose on both
>>>>>>>>> left wheels. And, to throw a cherry on top, I noticed that both the
>>>>>>>>> hood and the bumper had been hit. I called the dealership and they
>>>>>>>>> asked me to bring it in tomorrow.
>>>>>>>>>
>>>>>>>>> Well, I think it is safe to say that I have had my ups and downs with
>>>>>>>>> this car, and I have just about had it with Ford's response to owners
>>>>>>>>> about this transmission that we all think is troublesome; even the
>>>>>>>>> National Highway Traffic Safety Administration thinks so.
>>>>>>>>>
>>>>>>>>> I've been advised that perhaps I should seek relief via the California
>>>>>>>>> Lemon Law. My research leads me to believe I do qualify, but as this
>>>>>>>>> is an antagonistic approach, I would like to suggest an alternative
>>>>>>>>> solution that might help us both out.
>>>>>>>>>
>>>>>>>>> I would like to know if Ford would be willing to buy my vehicle back,
>>>>>>>>> and credit me the money I have put into it, towards a new replacement
>>>>>>>>> Mustang.
>>>>>>>>>
>>>>>>>>> Thank you for your time, Executive Liaison.
>>>>>>>>>
>>>>>>>>> -Cbaty08
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Sep 8, 2011 at 10:18 AM, Cbaty08 wrote:
>>>>>>>>>> Thank you, Executive Liaison.
>>>>>>>>>>
>>>>>>>>>> I will forward you my bill info. this evening when I am home.
>>>>>>>>>>
>>>>>>>>>> And no, I am not in a rental; I was never offered one. I am sure the service manager
>>>>>>>>>> would not hesitate to get me one, but as of now it would just be more
>>>>>>>>>> work; I have other cars.
>>>>>>>>>>
>>>>>>>>>> Thank you, Executive Liaison for all of your work with me.
>>>>>>>>>>
>>>>>>>>>> -Cbaty08
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Sep 8, 2011 at 10:15 AM, Executive Liaison wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Cbaty08,
>>>>>>>>>>>
>>>>>>>>>>> I do apologize for the long delay in obtaining the clutch part. We are working as quickly as possible to obtain the part. As soon as I have an update, I will let you know.
>>>>>>>>>>>
>>>>>>>>>>> We would be willing to accommodate your request for reimbursement of a one month car payment.
>>>>>>>>>>>
>>>>>>>>>>> Can you please provide me with your car payment slip for our check purposes.
>>>>>>>>>>>
>>>>>>>>>>> Are you in a rental vehicle as well ? If you are not and require one, please notify your service manager, and he can provide that for you.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> -Executive Liaison
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi, Executive Liaison.
>>>>>>>>>>>
>>>>>>>>>>> Just to update you on my case, my car has now been in the dealership
>>>>>>>>>>> for 10 days and they state they are waiting on a clutch with no ETA.
>>>>>>>>>>>
>>>>>>>>>>> Do you think you can do me a favor and ask again for some type of
>>>>>>>>>>> monetary reimbursement for all this time lost?
>>>>>>>>>>>
>>>>>>>>>>> Thank you,
>>>>>>>>>>>
>>>>>>>>>>> -Cbaty08
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Aug 16, 2011 at 8:28 AM, Cbaty08 wrote:
>>>>>>>>>>>> Thank you, Executive Liaison.
>>>>>>>>>>>>
>>>>>>>>>>>> -Cbaty08
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, Aug 16, 2011 at 7:08 AM, Executive Liaison wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Good Morning Cbaty08
>>>>>>>>>>>>>
>>>>>>>>>>>>> I just wanted to acknowledge your email. I have sent it to the FSE, however he is out on vacation this week. I in turn sent it to Ralph XXXXXXXX who is the Plant Vehicle Team manager for the Mustang. Once I hear back from him regarding your concerns I will respond back to you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> -Executive Liaison
>>>>>>>>>>>>>
>>>>>>>>>>>>> Good Afternoon, Executive Liaison.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hope you had a good weekend. I was curious if I can get another
>>>>>>>>>>>>> appointment with the FSE set up; the car is acting very bad right now
>>>>>>>>>>>>> and I think there is more than just the transmission that needs to be
>>>>>>>>>>>>> replaced.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Like the first replacement, my clutch feels awful, and they ordered
>>>>>>>>>>>>> the new clutch/flywheel/etc.(I don't recall what exactly.. pilot
>>>>>>>>>>>>> bearing, too maybe?) but this time all that has been mentioned is the
>>>>>>>>>>>>> transmission for replacement.
>>>>>>>>>>>>>
>>>>>>>>>>>>> I feel that if Ford really wants this third transmission to be the
>>>>>>>>>>>>> ultimate fix, to replace those parts, just like they did with the last
>>>>>>>>>>>>> transmission replacement (the replacement parts were still the same
>>>>>>>>>>>>> exact parts as the first setup that went bad, leaving me to believe
>>>>>>>>>>>>> these are also bad again).
>>>>>>>>>>>>>
>>>>>>>>>>>>> It would be great if the FSE can just OKAY these parts for replacement,
>>>>>>>>>>>>> instead of having to waste even more time of both of ours to figure
>>>>>>>>>>>>> this out; which I feel it shouldn't; same parts, same problems.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you, Executive Liaison.
>>>>>>>>>>>>>
>>>>>>>>>>>>> -Cbaty08
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Aug 9, 2011 at 10:16 AM, Cbaty08 wrote:
>>>>>>>>>>>>>> Thank you, Executive Liaison.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> -Cbaty08
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Aug 9, 2011 at 10:13 AM, Executive Liaison wrote:
>>>>>>>>>>>>>>> Hi Cbaty08
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I have not heard back from the FSE. I will certainly be up front once we have further information, however until I receive I am unable to review this.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I apologize that this is not moving as quickly as I originally thought it would.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I will place another call to the FSE.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> -Executive Liaison
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Good morning, Executive Liaison.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Have you heard back from the FSE yet? I am becoming very frustrated with
>>>>>>>>>>>>>>> this whole process, which I don't think needs an explanation.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> What I do think I deserve is honesty; What’s really going on here? It
>>>>>>>>>>>>>>> seems that you, the FSE, and Deysha, all operate on different
>>>>>>>>>>>>>>> wavelengths and could really find use in a more common ground to
>>>>>>>>>>>>>>> communicate with.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> And to top it off, it looks like the NTHSA is looking into this; I
>>>>>>>>>>>>>>> almost feel I would be better off helping the investigation, out as
>>>>>>>>>>>>>>> they are trying to find the real problem. I feel that Ford is using me
>>>>>>>>>>>>>>> as a test rat with these recent 'repairs' and coming from a Ford
>>>>>>>>>>>>>>> family, I am not sure I can continue to say I am still that; A Ford
>>>>>>>>>>>>>>> man.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks for your time.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> -Cbaty08
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Mon, Aug 8, 2011 at 12:27 PM, cbaty08 wrote:
>>>>>>>>>>>>>>>> Thanks, Executive Liaison.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> -Cbaty08
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Mon, Aug 8, 2011 at 12:26 PM, Executive Liaison wrote:
>>>>>>>>>>>>>>>>> Cbaty08
>>>>>>>>>>>>>>>>> I've left a voice message for the FSE to review the information you have provided. As soon as I hear back from him, I will be in touch.
>>>>>>>>>>>>>>>>> With regard to your request to be reimbursed for a one month car payment, there has not been a decision made on that as of yet.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> -Executive Liaison
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Executive Liaison,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> I just received a phone call from the dealership and they say the
>>>>>>>>>>>>>>>>> transmission isn't even being released until the 25th of this month; I
>>>>>>>>>>>>>>>>> cannot wait that long for a replacement with how far I driver
>>>>>>>>>>>>>>>>> every day.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> What should I do? I pay a lot of money for this car and it should be
>>>>>>>>>>>>>>>>> in working order.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> I shouldn't be worried about the safety concerns every day when I hop
>>>>>>>>>>>>>>>>> on the highway for my commute.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> -Chris
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Mon, Aug 8, 2011 at 10:29 AM, cbaty08> wrote:
>>>>>>>>>>>>>>>>>> Good Morning, Executive Liaison.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> I am still waiting for a response on having my car payment for the month waived.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks again for all of your time, Executive Liaison.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> -Cbaty08
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> PS: If this 3rd transmission seems to work better after the break-in
>>>>>>>>>>>>>>>>>> period, am I allowed to talk about it in public? I am feeling very
>>>>>>>>>>>>>>>>>> 'played' by Ford right now, being told not to communicate with others
>>>>>>>>>>>>>>>>>> on this issue, and doing so will ensure my speedy service; to me this
>>>>>>>>>>>>>>>>>> is wrong, I (the paying customer) is having problem after problem on
>>>>>>>>>>>>>>>>>> this issue and am being told to keep hush on it? Without any
>>>>>>>>>>>>>>>>>> incentive.... I am certain this is bad business and that the BBB would
>>>>>>>>>>>>>>>>>> think likewise as well.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Wed, Aug 3, 2011 at 12:25 PM, cbaty08> wrote:
>>>>>>>>>>>>>>>>>>> Thank you, Executive Liaison, for your help with my concerns.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Have a great day.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> -Cbaty08
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Wed, Aug 3, 2011 at 12:08 PM, -Executive Liaison wrote:
>>>>>>>>>>>>>>>>>>>> Hi Cbaty08
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> I have spoken with the FSE who explained that he will contact the
>>>>>>>>>>>>>>>>>>>> transmission engineer to review the timeline of the gear set availability.
>>>>>>>>>>>>>>>>>>>> Once we have further information we will be in touch.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Please call me if you have further questions or concerns. I'm in the office
>>>>>>>>>>>>>>>>>>>> from 8 - 4:30 est.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> -Executive Liaison
who ****ing cares jmatero.
Sounds like you have matero on the mind a LOT; makes me laugh. I'll laugh even harder when we come to find out the NHTSA slams Ford for this tranny.
What will you say to me then, seriously?
What will you say to me then, seriously?
cbaty08, has anything else been done since the last date on that e-mail? being over in germany i'm really concerned about how my warranty work will be covered since i have been assured that the germans will cover the same warranty on it as if i were in the states.
Nope, not a thing. I was waiting on the dealership to receive the new clutch at the end of Sept., now they are telling me they aren't going to give it to me.
So here I sit, with a new (still erroneous) transmission that has the old bad clutch in it and am being told to go away.
Not only are they trying to not give me this new clutch (the same clutch they deemed bad and I would have to replace on my dime or the new tranny's warranty would be void), they changed their mine and stated they were wrong and that they would be replacing it.... a month goes by and then they tell me that the hot spots on the clutch I have now are normal for performance clutches. BS.
Top it off, this old/new combo of a drive-train was handed back to me with the shifter in backwards; leaving the driver unable to engage first gear entirely. They straight up gave me my car back without having ever tested first gear....
I have been ignored now by Ford corporate and spoke with the dealership on Friday, stating he would call them tomorrow. I will update back then.
Have you not been in enough trouble to figure out that these types of post are not allowed and is what got you in trouble in the first place.
Go read the rules AGAIN.
This would fall under Non-Constructive posting among other things.
This will be the last time you get any warning about your post and attitude.
so, what your telling me is, u dont care that someone is making multiple screen names and posting lies?
An i also post a lot of other non mean or whatever problem u have with my posts. Im not trying to cause an issue. I just hate people lying. Thats my only point. thanks for the warning.
Man, I am someone different. Get a clue. Search my username on google and you can see the difference in history if you truly care.
Get a life.
im done fighting with say what u want.
Do you not think we can tell that?
Do you not think I checked?
If you believe something like a person has a multiple SN then either hit the report post triangle or PM me about it.
The BS post in threads do no one any good.
You certainly can; I sat out there myself in the parking lot on a Saturday afternoon turning it around because the 'tech' was out; they said apparently he didn't understand the aftermarket shifter.... right. The dealership even charged Ford more time to remove and re-install this JHR shifter.... like is was something harder to do than stock. lol
They had completely disassembled the shifter and had the lockout on the right side, not left. Also had stripped one of the bolts that holds on the actual reverse lockout piece that is bolted to the shifter...
To be honest, you're lucky they even agreed to work on it to begin with after they saw the aftermarket shifter. Plenty of dealerships from that alone would turn you away.
Anyways, if I were you, I would have contacted a lawyer LONG ago. Hell with this run around you're getting. You want them to snap out of it? Have a law firm send them something.
Anyways, if I were you, I would have contacted a lawyer LONG ago. Hell with this run around you're getting. You want them to snap out of it? Have a law firm send them something.
You are most definitely wrong; the FSE recommended I get both the shifter and the clutch line. I didn't have them for the first two trannys, just installed right before I had this last one put in.
His recommendation was Hurst believe it or not, but the only thing he made clear was that the height of the shifter arm had to stay as tall as it was stock; which the JHR is actually a tad taller.
Pending on what the service manager gets out of the Liaison tomorrow I am probably filing in the next 24-48 hours unless some miracle happens. Wish me luck.
your service manager seems to be a very different extenuating circumstance. There are a lot of dealers that do NOT play aftermarket parts at all.
You're very lucky.
my dealership, I'm not sure. I didn't discuss aftermarket parts with them but the guy who owns the dealership has a laguna seca that he keeps on the show room floor and also has a racing team and races regularly so I would hope he'd understand but getting to the guy seems like getting in to see the wizard of oz.
You're very lucky.
my dealership, I'm not sure. I didn't discuss aftermarket parts with them but the guy who owns the dealership has a laguna seca that he keeps on the show room floor and also has a racing team and races regularly so I would hope he'd understand but getting to the guy seems like getting in to see the wizard of oz.
Dude, it's a shifter; With the emotion you speak with I would have presumed you would have had a better understanding about how these simple components work, but I suppose not.
If you didn't read it the first time, I am not sure why I am writing it a second time, but here it goes: THEY RECOMMENDED IT. Get it now? Ok, good.
For clarification, if you would like to see what the stock vs aftermarket shifter looks like, here ya go: JHR Shifter Install w/Pics - Ford Mustang Forums
look man I'm well aware of what they are, how they function and how they are beneficial but rarely have I ever heard a service manager specifically recommend someone put aftermarket parts on their car.
I'm not trying to call you a liar or anything here it's just that most service managers I've dealt with in the past (honda, Audi and nissan) have all been very "by the book" in terms of "if it didn't come with the car from the factory, it has no business being on the car".
I had a bad experience with honda over (hilariously enough, a shifter) in my 05 RSX-S. I had an aftermarket shifter on it. A high quality one but the 6 speed manuals in those cars are notorious for popping out of 2nd gear or not going into 2nd or 3rd gear (sounds familiar!) I took it in before doing much research on the forums and they flat out told me the shifter was to blame and that they would not work on the car with aftermarket parts on it that, according to them, was the cause of the problem.
I went home and was about to put the stock shifter back on to prove to them that it had nothing to do with it and first went online to clubRSX and hondatech to get more info and low and behold, a simple fluid change seemed to be the fix.
Drained the transmission and dumped in some GM synchromesh and instantly fixed it.
Like I said, not all dealers are dicks when it comes to working on cars with aftermarket parts but some ARE and I've dealt with all the bad ones it seems so you'll have to forgive my pessimistic view on the matter.
Working on cars with aftermarket parts can turn into a liability for the dealership if ford overrides their decision and says they won't authorize warranty work. Yeah it's nice when some service managers can see through the BS but after hearing of ford denying warranty service due to aftermarket wheels/tires, I could easily see one of the hardass dealers denying warranty work on the transmission. The aftermarket shifter is an easy scapegoat.
I'm not trying to call you a liar or anything here it's just that most service managers I've dealt with in the past (honda, Audi and nissan) have all been very "by the book" in terms of "if it didn't come with the car from the factory, it has no business being on the car".
I had a bad experience with honda over (hilariously enough, a shifter) in my 05 RSX-S. I had an aftermarket shifter on it. A high quality one but the 6 speed manuals in those cars are notorious for popping out of 2nd gear or not going into 2nd or 3rd gear (sounds familiar!) I took it in before doing much research on the forums and they flat out told me the shifter was to blame and that they would not work on the car with aftermarket parts on it that, according to them, was the cause of the problem.
I went home and was about to put the stock shifter back on to prove to them that it had nothing to do with it and first went online to clubRSX and hondatech to get more info and low and behold, a simple fluid change seemed to be the fix.
Drained the transmission and dumped in some GM synchromesh and instantly fixed it.
Like I said, not all dealers are dicks when it comes to working on cars with aftermarket parts but some ARE and I've dealt with all the bad ones it seems so you'll have to forgive my pessimistic view on the matter.
Working on cars with aftermarket parts can turn into a liability for the dealership if ford overrides their decision and says they won't authorize warranty work. Yeah it's nice when some service managers can see through the BS but after hearing of ford denying warranty service due to aftermarket wheels/tires, I could easily see one of the hardass dealers denying warranty work on the transmission. The aftermarket shifter is an easy scapegoat.
You know what, for most customers it would be an easy scapegoat; but I'm not laying down that easy. PROVE to me it caused it, then I'll listen up and foot the bill; sorry to hear about your troubles.
Here is the latest from this morning; Ford is still trying to deny my bad clutch that I had to replace on my dime, is now 'good' and up to par for performance clutches. WHAT A JOKE FORD.
Executive Liaison,
You guys were trying to charge me for this clutch for days until I
'convinced' you that this was not operator error.
You deemed the warranty on the new tranny would be void if I did not
pay out of pocket for this new clutch.
It's obvious I have been lied to somewhere in there once, and on top,
the service manager has already spoke of this newly revised clutch.
I am not sure why you guys are flip-flopping here.
Can you please explain more details on my once bad, but now good
clutch? Do you have any evidence supporting this, like diagrams or
pictures of some sort, so I can look and understand?
I have mechanics in the family, as well as Mustang specified shops in the area that would gladly take a look to validate your points, if they can be made.
There are new Mustangs on lots I can go and compare this clutch AND
tranny (that's right, this one is locking me out of gears and
grinding) if I must.
I am not going away, Executive Liaison. You guys need to fix my vehicle.
And please, let's leave the FSE out of this. He has done nothing but lie to me.
Let me know if you want to schedule me an appointment at the
dealership, or if I should just drop it off there.
-Cbaty08
On Mon, Oct 3, 2011 at 6:29 AM, Executive Liaison wrote:
>
> Good Morning Cbaty08
>
> I was provided a copy of the email you sent from the service manager which was dated
> 9-29-11, regarding a request to have the clutch replaced in your 2011
> Mustang. As I've indicated in the past, we apologize for any misinformation
> you may have been provided. At this time the FSE and the service manager have reviewed
> this information and determined that the clutch is operating as designed and
> intended.
>
> Ford does realize that these concerns do not meet your expectation, however,
> the performance of the clutch meet the durability and drive-ability
> requirements. There are currently no plans to revise the clutch for the
> 2011 Mustang.
>
> Please advise if you have any further questions or concerns.
>
> Executive Liaison
You can see my reply on top there, and I immediately wrote an email to the service manager afterwards.
I told him that the Executive Liaison claimed that he now agrees with Ford on my bad clutch being good.
The Liaison also told me that this new revision of the clutch assembly that was due out at the end of last month, that had been spoke of so many times by the service manager, was nothing but a rumor and is not true....
Really? REALLY? REALLY!!!!!???? Jesus Christ, Ford; get it together.
I told him that the Executive Liaison claimed that he now agrees with Ford on my bad clutch being good.
The Liaison also told me that this new revision of the clutch assembly that was due out at the end of last month, that had been spoke of so many times by the service manager, was nothing but a rumor and is not true....
Really? REALLY? REALLY!!!!!???? Jesus Christ, Ford; get it together.
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