When I said grew and got larger, I meant it started out on a lot like an average McDonalds but packed as much inventory as possible and when it ran out, stored more on a 50x150 lot a few blocks away. It took over 30 years before it finally realized it was best to have inventory, offices AND service dept all under one roof rather than piecemeal all over the place. It seems out here a few of the better Ford dealerships shut down and the dung ones stayed open.Natural selection.
The numbers of complaints might grow, but the number of customers grows as well.
I think another purge is needed like we saw a few years back when manufacturers got rid of X amount of dealerships.