Since we purchased our (new) 2016 Explorer back in January of this year, its currently at the Dealer for the 3rd time comcerning reoccurring issues, and issues that weren’t even looked at. The biggest being the infamous Ecoboost loss of power where it falls flat on its face for about 2-3 seconds when quickly pulling out into traffic. It’s happened 3 times to my wife but never throws any codes. The dealer did finally uncover hundreds of “braking during acceleration” codes in the ECU.
Long story short, as of right now we are not pursuing lemon laws, and Ford hasn’t offered a buyback option, but the dealer has been in contact with them regarding our issues. We’ve been speaking to the Service Director and Manager on a regular basis and the dealer is pushing for Ford to cover the trade in difference on a new vehicle of a similar MSRP with no transaction costs to us.
So as I wait for final word, I’m curious if anyone else here has been in a similar situation and what was the outcome?
My understanding is that I will need to apply for a new vehicle loan (at the same current amount that we own), but I am also waiting on word from Navy Federal Credit Union as to wether or not they will do a collateral swap on my current loan. (Which I highly doubt). Getting a new loan won’t be an issue by any means, it’s just the principle of having to go through the process and adding a hard inquiry to my credit report.
Thanks.
Long story short, as of right now we are not pursuing lemon laws, and Ford hasn’t offered a buyback option, but the dealer has been in contact with them regarding our issues. We’ve been speaking to the Service Director and Manager on a regular basis and the dealer is pushing for Ford to cover the trade in difference on a new vehicle of a similar MSRP with no transaction costs to us.
So as I wait for final word, I’m curious if anyone else here has been in a similar situation and what was the outcome?
My understanding is that I will need to apply for a new vehicle loan (at the same current amount that we own), but I am also waiting on word from Navy Federal Credit Union as to wether or not they will do a collateral swap on my current loan. (Which I highly doubt). Getting a new loan won’t be an issue by any means, it’s just the principle of having to go through the process and adding a hard inquiry to my credit report.
Thanks.