Big company bad customer service

[s351]

How many of you guys or gals have used some of these big companies, sent in pistons or heads and have been lied too day after day week after week by them. It's blowing my mind right now I sent some parts in to a company won't mention any names yet and was guaranteed 7 to ten days for the work.

4 weeks later my stuff still hasn't even been shipped out and everyday I call and get told they are getting shipped out tomorrow. I've been getting told this for the past 2 weeks, they called me and said sorry and they have no excuses, and I was going to get another call today with an update and what do you know I hear nothing but crickets.

Is this a common issue with these companies? I mean they haven't offered me anything like to overnight my stuff or anything just the same old bs about it will ship tomorrow. Well that's my rant for the day just was curious how common this was. I've spent a lot of money with this company and it just blows my mind that the only thing they do is say sorry.

 

[jbs$]

I wonder why businesses do this? It would be just as easy to tell OP the truth. If they are running behind or they have a machine down, just tell him that it will be two more weeks before his goods go out. No, he won't be happy, but, at least he would know what the deal is and plan accordingly.

 

[s351]

This is exactly what i'm talking about, the company has straight up told me there is zero excuse and no reason why the stuff isn't getting finished up. If you say your going to call someone call them good or bad. Or make it up to the customer, eat the cost of shipping the parts back, overnight the shipping, I ordered a bunch of other things along with my parts, give the customer 10% off on the order and be like this is for us screwing up. Do something for **** sake if I was 2 weeks behind at my job I would be fired.

 

[olympic]

Welcome to doing business in Canada...lol! Our small population, high taxes and high wages generally means less competition in the business world, which then leads to poor customer service. My personal favorite pet peeve of Canadian online retailers is that "in stock" does not mean they actually have it and it's ready to ship. It means they're reasonably sure their supplier has it and they can order it in and then ship it to you.

 

[s351]

Ya I know how doing business with car parts in canada works lol the companies just are a middle corp and order from the states. But this is a one of the big American companies that's screwing up this time. Second time I've had issues with them the first time I chalked it up to just bad luck no big deal everyone deserves a second chance there parts have always been good to me. So I tried them again and it's the same thing all over again.

 

[Beavis281]

I would rather be told the truth and not jacked around and lied to.

 

[s351]

100% I'd rather be told the truth, but if the truth is as they have told me they have no excuse wtf.

 

[CobraBob]

Is this a case of the company not finishing in-house machining work, or does it involve parts from a supplier?

 

[jbs$]

Is it possible this company is being jerked around by their supplier?

If so, they need to give OP an updated real ship date.

 

[s351]

All the actual parts are ready to ship, my pistons got fly cut for cams and needed to be recoated, so they have been getting coated for over 2 weeks.

 

[oldmodman]

I have always hated the BS time estimates. Especially for machine work.

Back when I was doing Hasselblad service I always told the truth when it came to estimating how long the gear would be sitting on the shelf before I even could get to it. Sometime the client would not be very happy with the answer so I would ask them if they wanted me to lie to them. They never did.

 

[SID297]

I'm wondering if they had to send the pistons out to be coated? 7 days seems like an awfully quick turnaround for that type of work.

 

[ctgreddy]

I'm really wondering what company this is, some of the issues sound familiar to me.

That said, if they had to send the pistons out to be coated that could be the issue. My work used to send pistons out for coating and at times it would take 2-3 weeks for them to get back to us. For that reason we do it in house now.

 

[s351]

If I continue to get the shaft from these guys the name will be said. I understand stuff takes time and if they told me a month from the beginning I would of said ok that sucks but by the time that month up there should be no excuse. Don't try to get business by saying this is the timeline oh wait never mind now that we have your stuff there is no timeline now just an empty it will ship tomorrow.

But exactly like you guys have said they have a coating company that does there stuff, so there's the issue. But my issue is this company has called that company numerous times to "check" for me and it's always the same answer oh ya they are getting done tomorrow. Shipping tomorrow has now been for 2 weeks, and the coaters have already had them for 3 weeks.

When I started this thread it was strictly to see if this was common thing. I'm not trying to come across as a cry baby or anything. Constantly wondering were your parts are is draining especially when you have an engine builder waiting for them.

 

[Weather Man]

I just had some stuff coated by microblue. 4 days shipping there, they had 4 days and then 5 days shipping back. About as fast as a coater can turn things. Swaintech was always 3 to 6 weeks to get back.

 

[Blkkbgt]

This same thing happens with my local machine shops, you're not alone. My last engine took 3 months before it was completed. Worste part was it was nothing special, just a bore, hone, hot tank and balancing of my rotating assembly. On top of that the rotating assembly came back so dirty that if it were run in this condition the engine wouldn't last long. All of this because the guy I normally go to is going through a divorce and his business is falling apart.

 

[Nightmare302]

My heads have been at the porter for going on 9 months when promised 2 weeks. I'm about to snap.

 

[s351]

Nightmare stuff like that just makes me so mad, I just don't get how there's no accountability or payback when companies poop on people.

 

[jbs$]

Nightmare stuff like that just makes me so mad, I just don't get how there's no accountability or payback when companies poop on people.

Companies who do this do get an very expensive payback, first, the screwed customer is unlikely to buy from them again. Secondly, all who have read about his problems and how he has been mistreated will look for other providers of these services before calling them. Customers are hard to come by, why any operation thinks that they can just throw a group away and stay in business on a long term basis is beyond me.

 

[s351]

Companies who do this do get an very expensive payback, first, the screwed customer is unlikely to buy from them again. Secondly, all who have read about his problems and how he has been mistreated will look for other providers of these services before calling them. Customers are hard to come by, why any operation thinks that they can just throw a group away and stay in business on a long term basis is beyond me.

Well to a point I do agree, I've seen a lot of forums shut down a lot threads when companies names get brought up it gets deleted and it goes away.