From my experience don't bother with BBR. Customers appear to be an inconvenience to them and it seems like they tune with prewritten files from other sources. I asked them if they could tone down the throttle on my tune because it was almost impossible to hold speed at 25 mph and they said: "it's either that or stock". A call to a couple of other tuners and they both said that throttle is a parameter which is adjustable, not just an on/off thing.
My tune took a week to get to me and every time I have called there they make me feel like I am keeping them from something more important. John even ignored a PM on another forum for several days. (you can see when people were online last on that forum dude!)
Not a good experience.
You basing it off of PM's not be returned in what is a timely manor?
I know I personally get over 50 PM's a day just during working hours. I don't spend all day on the forums. I do what I can to get on, but I can't always be on. I do answer phones as well as design ads for magazines... Oh and I also only work here part time. I work full time with the fire dept, so I'm not here all the time.
So if you're judging us off of a return time for PM's I'm sorry. But if you actually call, I take my time with everyone and try to make sure everyone is happy... Even if something isn't right, I do my damnedest to make it right.