2012 Ford Fusion Warranty Help

[Boosted T-4]

My parents have a 2012 Ford Fusion that the motor took a shit. We believe it was caused by the timing belt tensioner but we are not certain on that. What we are dealing with now is Ford is not wanting to warranty the motor after my parents was told they needed receipts for all oil changes. We was told they needed one for every six months.

So after we provide the receipts to the dealer, now they are saying that they can't prove those were used for this car. This has been a really big hassle and I am trying to help them out with all of this. Any opinions and help would be appreciated.

Thanks!

 

[DHG1078]

Is there another dealer you can take the car to?

 

[13COBRA]

There's a difference between Ford denying a warranty claim, and a dealer not wanting to deal with it.

 

[DHG1078]

There's a difference between Ford denying a warranty claim, and a dealer not wanting to deal with it.

I assumed it was a dealer giving them issues. Is it Ford denying the claim? If that's the case then it sounds like OP is hosed.

 

[13COBRA]

I assumed it was a dealer giving them issues. Is it Ford denying the claim? If that's the case then it sounds like OP is hosed.

I agree. Needs to go see another dealer.

 

[DHG1078]

The only other thing I can think of other than talking to another dealer OP, is to contact a Ford service rep like Deysha on this site and seeing what they can offer.

 

[thomas91169]

Screams of lazy dealer. Oil changes dont cause timing tensioners to fail.

BTW, what motor and mileage? I have the 2.5 SE, I thought they had timing chains that didnt need replacing? Im at 150k.

 

[Boosted T-4]

The car is the four cylinder. The car has around 53k on it.

My parents took it to the dealer around the corner from their house and told them those receipts prove nothing.

I have a guy I know that works at another dealership that is supposed to be helping me out with all of this. I gave him the receipts on December 5th. I talked to him two weeks ago and he just said they was really busy. I would have figured he could have gave me something by now.

 

[Boosted T-4]

I assumed it was a dealer giving them issues. Is it Ford denying the claim? If that's the case then it sounds like OP is hosed.

The guy I am talking to told me that Ford red flagged the car. We needed receipts and my Dad ended up calling Ford customer service and making somebody mad, lol. I guess that is why Ford red flagged the car.

 

[bdcardinal]

No Fusion that year had timing belts, they were all chains.

 

[thomas91169]

Thats shitty if they did that.

 

[me32]

Contact the ford service rep on the site she maybe able to help you. I have forward the link to this thread to her.

 

[Boosted T-4]

I really appreciate that!

 

[13COBRA]

It's a 2012 with 53k miles?

PM the VIN.

 

[Boosted T-4]

It's a 2012 with 53k miles?

PM the VIN.

PM sent.

 

[SHOdown220]

I feel like there is more to this story...
If someone came in needing a motor I would be more than happy to work with them. It's money in my pocket. So it sounds like ford is denying the claim, and they would only do that for a reason.

Let me ask you this, is the car a salvage vehicle?

 

[kevinatfms]

Something doesnt sound right. Post the VIN and run the Oasis. Timing chains are good for over 200k on most normal wear engines. Sounds like some information is missing from OP or from the dealer.

 

[Boosted T-4]

No, there is nothing missing here. The car was bought brand new in April of 2012.

13COBRA went and ran the VIN number and said it didn't look like any warranty work was requested.

 

[FordService]

My parents have a 2012 Ford Fusion that the motor took a shit. We believe it was caused by the timing belt tensioner but we are not certain on that. What we are dealing with now is Ford is not wanting to warranty the motor after my parents was told they needed receipts for all oil changes. We was told they needed one for every six months.

So after we provide the receipts to the dealer, now they are saying that they can't prove those were used for this car. This has been a really big hassle and I am trying to help them out with all of this. Any opinions and help would be appreciated.

Thanks!

Hello Boosted T-4,

I want to review this and loop in a customer service manager if needed. Please PM me with your parents VIN, dealer, mileage, full name, and best daytime number.

The only other thing I can think of other than talking to another dealer OP, is to contact a Ford service rep like Deysha on this site and seeing what they can offer.

Contact the ford service rep on the site she maybe able to help you. I have forward the link to this thread to her.

Thank you for the mention, guys!

Deysha

 

[me32]

Hope this gets worked out an fixed.