Borla has an ignorant owner with no class or customer service skills

[Julie GT07CS]

Thanks for explaining that issue, David!

 

[JMBLOWNWS6]

Regarding my statement about Tbyrne - It was a genuine question regarding the state of their business. Look at their website http://tbyrne.com/ it says "on vacation" and the phone number listed 1-877-4-TBYRNE is disconnected. If you, or anyone else knows what happened to them please send me an email at [email protected].

Thanks and sorry for the confusion,

David Borla

Tom is getting a divorce. Please pm the price on my discounted borla for my 04 cobra Here is info I dug up for you.

http://forums.corvetteforum.com/showthread.php?t=1915381
http://forums.corvetteforum.com/showthread.php?t=1941206
http://www.ls1tech.com/forums/showthread.php?t=859879&highlight=problems+tbyrne

 

[03 DSG Snake]

I agree.

PS David, how about developing a full 3" Stinger cat back for the 03/04 Cobra.:rockon:

I'll take a 3" for my GT500 :read:

 

[Pronkie1]

My friend asked for a price of a system for his F-150 truck...Got the price, but because this was a special event and everyone had pre-ordered their systems, it would have been impossible to get his system out of inventory in some kind of timely matter...He said no problem, understood the situation and thanked her for the price quote....

 

[arodsvt]

Yes, Linn, it has been forwarded to Chris K. I am sure you are correct, Borla spent too much time and money to make the event a success and they would be only too willing to work out any problems with an unhappy customer. Too bad it was aired on a public forum this way and not taken up directly with Borla. :nonono:

With the response i was given from the owner/or owners wife and her son who is the retail manager, tell me who else should i have gone too..........i spoke to the owner at the event..........he seemed like and okay guy and i didnt feel like ruining his day with a lil bad news............so like i wrote i think this was the best place to inform my fellow mustangers............and im not one to complain or bad mouth people but what have u guys done in my situation....?:dw:

 

[arodsvt]

or with you as the unofficial event coordinator..unfortunately people vent when they are upset and dont always think things thro... it is hard to say how helpful they will be now after reading this thread.. Ive always found that you can get more accomplished being positive than being negative and that companies or anyone for that matter collectively respond better when approached respectfully rather than being publically attacked

Whats wrong with making some noise...................the last time i knew this is our rite as an American, freedom of speech! Well in fact i felt attacked. How is trying to get a deal being negative im sure everyone wouldnt mind saving a dollar or two somtime.:bored:

 

[arodsvt]

My friend asked for a price of a system for his F-150 truck...Got the price, but because this was a special event and everyone had pre-ordered their systems, it would have been impossible to get his system out of inventory in some kind of timely matter...He said no problem, understood the situation and thanked her for the price quote....

Like i said in the begining i wasnt asking to get it that day...........i offered to pay for it in full and pick it up some other day i wasnt even concerned with installation for it just to purchase it and have one of there systems thats all, but now i dont want one................Corsa or Mopar here i come!:rockon:

 

[arodsvt]

Hi, this is David Borla from Borla Performance (previously referred to as "son" lol). Was i wrong in my assesment, I think not.

While I can understand your pricing frustrations, I wasnt frustrated, i just didnt like her tone and for someone carrying the *orla name i would think they would act with some class and be held to a higher standard. I must be very clear that we could not have achieved the position we hold in the marketplace without treating our customers right and we will continue to do so for as long as the Borla family is designing and manufacturing performance aftermarket parts. After devoting the last 30 years of our lives to building a brand with an undisputed reputation for excellent customer service (that also happens to be our last name), the Borla family is highly committed to the satisfaction of our customers and we are not interested in upsetting people, particularly those who make the effort to come visit us at our home. Well that goal was not accomplished that day, all it takes is one bad experience for me.

Please allow me to shed some light on this if I may......

The pricing issue (which is the root of the problem here) is a fairly normal part of our daily business routine and something that most aftermarket manufacturers deal with regularly as well.

Here's the problem in a nutshell - It's difficult for end users to understand why they pay more buying direct from a manufacturer and it's difficult for manufacturers to give a quick explanation why when asked this question by a consumer. Many of our aftermarket performance partners have the same issues at their shows and I have even seen this exact issue come up at non-automotive consumer shows where manufacturers sell direct. It's just a difficult situation regardless of the specific parties involved.

If you want to know more about the issues manufacturers face at events such as these, please send me an email Why not take the time to explain it to us now......your on an open forum im sure the members here would love to hear about the so called issues that manufactors face with your elite company. [email protected] and I'll be happy to tell you some things you might not know about the process. There's a rock solid formula to how and why aftermarket performance companies price the way they do at events like this one but it's a lengthy explanation and not something that can be reasonably communicated in a noisy, windy and time constrained scenario such as the event last Saturday. And i gave up my Saturday to be at the nosiy, windy event, cause i have nothing else to do.:bash:

I'm not quite sure why you feel that your income or appearance has anything to do with this but I assure you they do not. The fact that you were unhappy that you could not buy a system directly from the manufacturer for the same price (or close to it) that you were previously quoted by a distributor would not have changed regardless of your income or appearance. It's not like we were out there giving deals to whomever was dressed best and looked like they had the most money. Quite the contrary actually, everyone paid the same price regardless of income and/or appearance and that's part of the point of an organized pricing structure at an event such as this.

If you are unhappy/unsatisfied with the way our pricing structure was communicated to you, we apologize and assure you that it was not our intention to slight you in any way. As I mentioned previously, we could not have made it this far without a commitment to excellent customer service. Based on what you have quoted above, it seems that the only thing that could be seen as "poor service" is the alleged statement "If you werent so loud about asking for a discount maybe i could do something, but since your are i wont". Now I can see how that might have upset you but I also know the person in question very well and I assure you she was poking fun. The alleged statement...u know the person in question very well, she's ur mother i would say the same things about mine too. I've never meet and owner come across like that to a customer and poking fun without knowing the other person is uncalled for and should not be tolerated if u dont know where the other person is coming from especially someone with the *orla name. So how serious should we take this women at ur next event trust me by the 60 people that were there that day, i hope ur next event comes in as big as this one did because im informing other forums for future referrence. ;-) Many Mustang owners who had just purchased systems from Borla at the set prices heard you ask her for a discount and were waiting on her response. I thought she did quite well with it actually. So if u were there listening how can u say that her statment was alleged, ???????:bash:

Regarding my statement about Tbyrne - It was a genuine question regarding the state of their business. Look at their website http://tbyrne.com/ it says "on vacation" and the phone number listed 1-877-4-TBYRNE is disconnected. If you, or anyone else knows what happened to them please send me an email at [email protected].

Thanks and sorry for the confusion, No im the one thats sorry for going!David Borla

thanks for listening everyone

 

[dan04gt]

Their systems are waaaaaaaaaay overpriced to begin with, discount or not.
Just go somewhere else.

 

[SVT-VNM]

I think you had a legit question, but your thread title just absolutely crushed any chances of a positive outcome in this one. You could've just put "Borla Experience" - that wouldn't have thrown it out to the wolves all at once.

 

[Oxford Snake]

Their systems are waaaaaaaaaay overpriced to begin with, discount or not.
Just go somewhere else.

Borla quality speaks for itself. Magnaflow nor Bassani have anything on the fit and finish of the Borla system.

 

[Julie GT07CS]

With the response i was given from the owner/or owners wife and her son who is the retail manager, tell me who else should i have gone too..........i spoke to the owner at the event..........he seemed like and okay guy and i didnt feel like ruining his day with a lil bad news............so like i wrote i think this was the best place to inform my fellow mustangers............and im not one to complain or bad mouth people but what have u guys done in my situation....?:dw:

Hi Gus, I realize you became frustrated over the whole situation. Had I known you were not happy that day, Glenn or I would of been happy to re-direct you to another employee whom could maybe help you out and explain the pricing in a different manner. And no, Glenn and I have no connections to Borla whatsoever, we were just there to help our friends (and hang out!). It sounds like there was some mis-communication as well as mis-interpretation going on in that conversation. I feel bad that I didn't know you had a problem, we could of taken care of it that day and not had it aired on SVTP.

 

[Glenn_03Cobra]

With the response i was given from the owner/or owners wife and her son who is the retail manager, tell me who else should i have gone too..........i spoke to the owner at the event..........he seemed like and okay guy and i didnt feel like ruining his day with a lil bad news............so like i wrote i think this was the best place to inform my fellow mustangers............and im not one to complain or bad mouth people but what have u guys done in my situation....?:dw:

If this is a little bad news and you didn't feel it important enough to bother the owner, why are you bothering us? We can't help you and to be honest, if people want Borla exhaust on their car, they're gonna buy it regardless of the "little bad news" you have for us. I'd venture to say that on every response you post, you're giving free advertising to Borla.

If I felt that I was insulted or mis-treated, I would have mentioned something to Chris or Alex. If they had a similar attitude, I would've layed two 10 inch lines down their driveway and made them choke on smoke :burnout:. But, if I really wanted Borla exhaust, I would've then bought the system from a vendor at a discounted price. I'm sure I would've confronted the situation first by going directly to Alex

As far as the price, they have every right to not discount their products to the price we want. They're selling their stuff all over the world, I'm sure they know a thing or two about pricing ethics and marketing. Were you thinking that they had this event just to make a couple of sales? :nonono:

I personally would've been over it a long time ago. Now... 360 hits later... you're not lookin' so popular... cut your losses and get over it... Borla is probably gonna make a ton of sales no matter how much you slam them.

I only spent 5-minutes talking to you on Saturday. I know you are a great guy and that you're bigger than this. Don't let it consume the good in you!

 

[dan04gt]

If this is a little bad news and you didn't feel it important enough to bother the owner, why are you bothering us?

Do you work for borla?Sounds like it.

I am glad he posted it.I want to know who treats their customers right and those that don't.

 

[Glenn_03Cobra]

No... until a couple weeks ago, I didn't even know Borla was local. I'm just speaking my opinion about a pretty bold and emotional statement to make, for something that's "lil news."

Actually, it hit home 'cause I was told a couple of days ago that I was rude in a meeting the other day, when I was actually clarifying a process that the new people in the meeting didn't understand. One of these people took offense and misunderstood my intent. Unfortunately, the situation got escalated up to my boss, who called it mis-conduct. I too have witnesses to my favor but, because it was escalated, there's quite a bit of damage control necessary.

I've been in the business world long enough to know that you can earn 100 atta boys but, it only takes one aw-shit to bury you. I wasn't in the wrong but, one of the new people made it an aw-shit!

Something to think about, though... If there were 60 people there Saturday and 59 were satisfied and even happy with the event, I'd say it was a pretty successful day. The incident was pretty much isolated to mis-communication.

 

[Kevin the Clean 1]

arodsvt,

I sense your frustration. I would have thought that she would have handled things better (being one of the owners). It just goes to show that wealthy business owners don't always treat others with respect...

 

[kameleongt]

its funny I actually found out about the borla even from arodsvt and his posting on a few different forums. I wasnt able to make it out to the event and it sucks he had a misunderstanding. I would assume it could have been a misunderstanding but it did happen and he was just expressing himself and his situation with its owners/employees

 

[03 DSG Snake]

Something to think about, though... If there were 60 people there Saturday and 59 were satisfied and even happy with the event, I'd say it was a pretty successful day. The incident was pretty much isolated to mis-communication.

:rockon:

 

[David Borla]

As the exclusive Mustang exhaust choice in both design and manufacture for Jack Roush, Carol Shelby, Ford Racing and Steeda in combination with decades worth of Mustang owners still fully satisfied with their Borla branded parts (and thousands more added every year) it's a shame to see our commitment to serving the Mustang community in question over this.......

We have over 30 years of resources invested in the patented design of our Mustang products and we manufacture them from the finest (and most expensive) materials available, by hand in the United States. Furthermore, unlike most other Mustang aftermarket exhaust manufacturers, our mufflers are built by us, in our own facility (the same one you all visited as a matter of fact) and every exhaust system we build implements a custom muffler built exactly for that configuration and engine size (as opposed to the "universal" mufflers used by our competition). Jack Roush and Carol Shelby know the difference and have no hesitation in spending a little more for our products.

The reason I bring this up is because I'd like to point out that Borla Performance Industries is a high profile company, with decades of success in the Mustang market and we have absolutely no reason to upset anyone.

For example, I can tell you for certain that the accusation made towards me regarding my statement about Tbyrne closing was completely false. Tbyrne is in fact not currently doing business and may never again. With all of the detail in the response to my previous post, this fact was somehow not acknowledged which suggests that at this point we are being unjustly persecuted.

arodsvt unreasonably and aggresively accused me, personally of something that was entirely wrong when he said "then her son buts in and says one of the companys i had mentinoned was out of buisness". Yet, he did not acknowledge this or apologize for the accusation. I only bring this up to clearly show the members of this community that he misunderstood us about a major element of this argument making it entirely possible that the entire thing was a misunderstanding.

arodsvt - Again, I apologize if you feel slighted by the way we communicated the fact that you could not purchase a Jeep exhaust from us at a discount during our Mustang Open House last Saturday. We've apologized for any miscommunication on our part and done our best to point out all of the things that went wrong to try and resolve this.

While I hate to see a large font, bold faced and color titled thread unreasonably tarnishing my family's name to the extreme I unfortunately do not know what else I can bring to the table that might make arodsvt feel whole again.

 

[03 DSG Snake]

While I hate to see a large font, bold faced and color titled thread unreasonably tarnishing my family's name to the extreme I unfortunately do not know what else I can bring to the table that might make arodsvt feel whole again.

You've done plenty. His posts speak for themselves as far as attitude and credibility is concerned. :read: