That's never made sense to me.
If you do that, you piss off the customer, you don't get the service work, and then the customer bad mouths you.
If you make it work, customer is happy, Ford pays you, and the customer tells his friends you help.
probably because you’re one of the good ones Not all are like that, but I know of that impartial not to revisit because of this occurring to me and then putting it on the warranty file. Ended up paying out of pocket because no one seemed interested in finding out the truth.