what the hell happened to customer service nowadays!?
Hotel Chain laughs at, makes disabled vet crawl down stairs - CNN iReport
SSG Chad Staples (medically retired) was in the Scout Platoon of the 1st Battalion 504th Parachute Infantry Regiment, the Red Devils. While defending our country, Staples was shot and paralyzed in Iraq in April of 2007. On August 7th, 2012, he stayed in a Best Western hotel for a 6-hour necessary pit stop in Monahans, Texas. After a power outage left the elevator out of service, Staples called down to the front desk to recieve assistance to get from the third floor back down to the main level so he could continue on his trip.
This is the conversation that unfolded:
Chad: Hi the elevator isn't working.
Holly: It's been down for about an hour.
Chad: Can you send someone up to help me down the stairs?
Holly: Are you serious?
Chad: (Explains that he is wheelchair bound.)
Holly: Well, what do you want me to do about it?
Chad: Are you f***ing serious? I'm in a f***ing wheelchair.
Holly: (Chuckles.)
Staples recieved no further help from the manager and was not given any assistance down the three flights of stairs. Instead, he was forced to throw his bags and his wheelchair down the steps and then crawl down the steps on his backside.
In a plea to friends and family for help, Staples said this, "...I made a formal complaint after the manager played dumb. The file number is 120806-3855. The lady at the other end sated its a liability thing, and assured me the complaint would be passed on. But, we all know what goes on with these types of things." And so, help, they did.
Hotel Chain laughs at, makes disabled vet crawl down stairs - CNN iReport