Same here from time to time i was able to get a very brief response from Justin and at other times no response whatsoever....
I nevertheless decided to give VMP a chance and ordered a tune for my Roushcharger equipped 2012 gt but boy am i bitting my nails now.....
Its been 13 days and no response at all from VMP about my paid tune...
Justin's tune might be great but the customer service is less than impressive.
What if i have an issue with my tune and need to datalog, will i get an answer ?
I know I emailed them several days ago requesting A6 tune info for my 2011 GT 5.0 A6 but nothing. Kind of nice way to start off things.
Fwiw,
Justin answers my emails in a day usually.
What I do when I email him is ask the question and put the particluars of my car in the email.
For example my last exchange with him started with an email like this:
"Justin, I want to change the spark pugs out, I have the regapped factory plugs in it now with 24.5k miles on them? What do you recommend?
2011 Mustang GT, Roush SC, your tune, 79mm pulley, 90mm idler, stock airbox, stock exhaust with roush axelbacks"
I got answer back in a few hours. Sending an email like that lets him make a decision without going back to his records to see what mods I have. He can give me answer no matter where he is at and in this case he answered me back well into the evening long past shop hours. I do this everytime I send him an email as I dont expect him to remeber from the last time I emailed him.
And unfortuneately your internet complaint does zero to help you since there is no real name or email address attached to it. Even if there was a name, many people don't have a real name attached to their email. I am considering eliminating direct email support and going to a ticket system due to the number of emails I get that lack the pertinent information to help people, even the type of car a person has is often left out.
Please pm me.
any cylinder 8 warranties with theyre tunes like bama offers?
My tunes never caused any #8 failures, so there is no need for one.
Seriously, our 5.0 auto went 9.79@140 full weight and when we took it apart it looked spotless.
Thats good to know with all that crazyness about #8 letting go after an extended wot due to a lean condition caused by some parameter in the copperhead pcm.
Btw, i just sent you my strategy info you requested.