A few months ago, for one reason or another I decided to give the mobile check deposit feature offer by my (and many others) bank. It was pretty simple, was convient, saved me time and a trip to the bank. Prior to this, for the past 5 years, going to the bank on Thursday had been part of my weekly routine, along with a stop by a local restaurant to pick up lunch.
So, for the past 3 or so months I had suddenly made sitting in my office and snapping a photo of my check the routine and then just grabbed a pop and a bag of chips at the vending machine - until today, when I was having connection issues I decided to go back to the old routine of stopping by the bank and a local sandwich shop.
As I stepped up to the counter, the lady said "Hey, we've missed you.". And it wasn't one of those, we've lost you as a customer "miss yous" (because they hadn't really) but rather one of those we've missed chatting with you. You see, over the past 5 years, in an odd sort of acquaintanceship we'd shared a lot. A couple tellers had been around when I got married, one when I had a little girl, when I got promoted and over the course of 5 years little snippets of our lives unfolded.
What I hadn't realized in separating myself from civilization while depositing my checks via mobile phone, was that I was leaving behind people that obviously thought enough of me to say they missed me. And then upon leaving, I noticed one of the bankers I often worked with was gone.
But most importantly, what I hadnt really considered was how many times they had gone out of their way to help me because I was a valued customer - like a really valued customer they knew by name, talked investments with for leisure chatting, and had helped me secure financing on for my Cobra that technically wasn't usually financed. And the reason I thought about that last part is because next week I need to go talk about a loan, but at some point the guy I had worked with over the years and always briefly chatted with is no longer there.
Its just interesting to sort of consider that in the name of convenience, I've sort of sacrificed something kind of special. Oh, and the sandwich shop, they still remembered my usual!
I don't know why I really felt like posting this, but in a world of self service check outs, atms, mobile deposits, emails, fast food and delivery and other automated services, it was kind of refreshing to have something occur that made me take a step back and realize I had lost so much interpersonal communication.
Posted via Topify on Android
So, for the past 3 or so months I had suddenly made sitting in my office and snapping a photo of my check the routine and then just grabbed a pop and a bag of chips at the vending machine - until today, when I was having connection issues I decided to go back to the old routine of stopping by the bank and a local sandwich shop.
As I stepped up to the counter, the lady said "Hey, we've missed you.". And it wasn't one of those, we've lost you as a customer "miss yous" (because they hadn't really) but rather one of those we've missed chatting with you. You see, over the past 5 years, in an odd sort of acquaintanceship we'd shared a lot. A couple tellers had been around when I got married, one when I had a little girl, when I got promoted and over the course of 5 years little snippets of our lives unfolded.
What I hadn't realized in separating myself from civilization while depositing my checks via mobile phone, was that I was leaving behind people that obviously thought enough of me to say they missed me. And then upon leaving, I noticed one of the bankers I often worked with was gone.
But most importantly, what I hadnt really considered was how many times they had gone out of their way to help me because I was a valued customer - like a really valued customer they knew by name, talked investments with for leisure chatting, and had helped me secure financing on for my Cobra that technically wasn't usually financed. And the reason I thought about that last part is because next week I need to go talk about a loan, but at some point the guy I had worked with over the years and always briefly chatted with is no longer there.
Its just interesting to sort of consider that in the name of convenience, I've sort of sacrificed something kind of special. Oh, and the sandwich shop, they still remembered my usual!
I don't know why I really felt like posting this, but in a world of self service check outs, atms, mobile deposits, emails, fast food and delivery and other automated services, it was kind of refreshing to have something occur that made me take a step back and realize I had lost so much interpersonal communication.
Posted via Topify on Android
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