Stg V (w/plate), gave me about an hour of his time with recommendations on what setup I should run, long before I sent him my blower. Actually I had someone on 3-way that also asked some questions so we could get clarify the inconsistencies in our conversation (why argue when you can just call someone who really knows? - so thats what we did.)
Told me to send my tb/pl along with my blower so he can update them to match my blower, and he said he would do it for free. Sent my blower, told the lady that Steg. promised me something, she honored it (confirmed it with him) and when I got my blower back, I was thoroughly pleased. 526/526 and it screamed like hell. My brother told me it was louder than 2.2kb's.
I also would like to state that customer service is extremely important when it comes to business. I totally understand not giving someone your business because of bad customer service - I can sympathize with you on that. I for one, will go to the rudest, nastiest person alive if they can make my car perform the best. I care how I'm treated, but more importantly, I want my car to perform the best. If I felt like I wasn't a valued customer but they made my car out perform everyone elses, then ok by me. I don't put too much emotion into human interaction. Everyone has there days and their limits. I'm not spending my money for you to be "nice" to me, I'm spending it on my cars PERFORMANCE. And in the long run, thats all that matters. As long as conditions of my purchase agreement are met (shipping, deadlines, expectations) then I'm satisfied. If I didn't get a call back in a timely fashion, heard some words that could be inappropriate if I was sitting in Microsofts board meeting, or something to that nature... no skin off my back, because my skin is thicker than that.
Ask yourself, does it really matter when you're lined up at the track pulling some awesome times? -or- on the street and you just handed someone their ass because your car runs like a beast?
Exactly?;-)
My .02
Told me to send my tb/pl along with my blower so he can update them to match my blower, and he said he would do it for free. Sent my blower, told the lady that Steg. promised me something, she honored it (confirmed it with him) and when I got my blower back, I was thoroughly pleased. 526/526 and it screamed like hell. My brother told me it was louder than 2.2kb's.
I also would like to state that customer service is extremely important when it comes to business. I totally understand not giving someone your business because of bad customer service - I can sympathize with you on that. I for one, will go to the rudest, nastiest person alive if they can make my car perform the best. I care how I'm treated, but more importantly, I want my car to perform the best. If I felt like I wasn't a valued customer but they made my car out perform everyone elses, then ok by me. I don't put too much emotion into human interaction. Everyone has there days and their limits. I'm not spending my money for you to be "nice" to me, I'm spending it on my cars PERFORMANCE. And in the long run, thats all that matters. As long as conditions of my purchase agreement are met (shipping, deadlines, expectations) then I'm satisfied. If I didn't get a call back in a timely fashion, heard some words that could be inappropriate if I was sitting in Microsofts board meeting, or something to that nature... no skin off my back, because my skin is thicker than that.
Ask yourself, does it really matter when you're lined up at the track pulling some awesome times? -or- on the street and you just handed someone their ass because your car runs like a beast?
Exactly?;-)
My .02
