sct tune stopped in process...car is down!

[thundr306]

2011 Mustang GT:

SCT is closed and i had to fill out an emergency contact form. Said they would contact me within 24hrs and it has been over 26 hrs since I contacted them. I'm very disappointed at this point.

If anyone has any info, im more than willing to listen.

Sct itsx tuner, was on my 93 tune and wanted to load 91 tune, it connected,let me choose my tune, started the download, then said programming unsuccessful...message timeout.

Now i cant do anything. When i turn the key on, it acts like its in the middle of a download. Cant load any tunes or even read codes.

Tried disconnecting battery and tried using another device for downloads.

 

[Stormtrooper5.0]

Well this is scary.. I use the iTSX. This is the first problem I've heard of. Hope everything works out man. Sub'n for further info.

 

[Stormtrooper5.0]

I have no idea if this is anything useful but my first thought was to disconnect the battery and wait and then try again.

 

[VNMOUS1]

Had it already saved your stock tune, then failed when trying to upload the custom?

If so, unplug.. Unhook battery for 15 min or more... Hook it back up, then connect again and try to return to stock.

BJ McCarty
R&D Specialist
VMP Tuning
[email protected]
(321) 206-9369 x 112

 

[thundr306]

Well this is scary.. I use the iTSX. This is the first problem I've heard of. Hope everything works out man. Sub'n for further info.

I have no idea if this is anything useful but my first thought was to disconnect the battery and wait and then try again.

Not happy with the lack of customer service right now. Already tried the battery.

Had it already saved your stock tune, then failed when trying to upload the custom?

If so, unplug.. Unhook battery for 15 min or more... Hook it back up, then connect again and try to return to stock.

BJ McCarty
R&D Specialist
VMP Tuning
[email protected]
(321) 206-9369 x 112

Tried the battery trick.

I was already on my 93 race tune and selected the 91 perf tune, it actually started the download and then stopped during. Now when I try anything, including my stock tune, I get a " programming unsuccessful/message timeout." When I turn the key, all the dash and warning lights flash and the message center goes through all the errors.

 

[thundr306]

Contacted SCT twice since 2:30pm yesterday wit no reply....not happy.

 

[Radar Doc]

Have you tried hooking up a battery charger? Sometimes the computer can be finicky when the system voltage isn't high enough. I also turn off the headlights and don't turn anything electrical on/off during the process.

I understand where you're at. I've been there a few times and had to wait a few days for SCT to resolve the issue. So far, they've always been able to take care of the problem over the phone or via remotely controlling my computer.

 

[thundr306]

Have you tried hooking up a battery charger? Sometimes the computer can be finicky when the system voltage isn't high enough. I also turn off the headlights and don't turn anything electrical on/off during the process.

I understand where you're at. I've been there a few times and had to wait a few days for SCT to resolve the issue. So far, they've always been able to take care of the problem over the phone or via remotely controlling my computer.

It is on a trickle charger. I even tried going through the process without openig the door or turning on any accessories.

I am disappointed and very leary of this tuner now. What if I was at the track, two hours away? Would they pay the towing bill?

 

[Radar Doc]

I know what you mean. That's why I never tune the car unless it's in my garage. Shouldn't have to be that way. Hope they get back with you before Tuesday.

 

[MattACK]

I've only seen you say you tried to load a performance tune or the 93 tune. Have you tried to return it back to stock yet?

 

[thundr306]

I've only seen you say you tried to load a performance tune or the 93 tune. Have you tried to return it back to stock yet?

Yes, I have tried loading the stock tune with the same results.

 

[ian04]

hope u have better luck than i did something simular just happend to my 04 at the tune shop car went dead and couldnt load anything sct wont cover anything its in the user agrement that u accept be for u load i ended up haven to to tow it home from the the shop and send my pcm and handheld to sct my pcm went dead and had to be replaced handheld was recoverable thought go figure cost me about 800 bucks total and car is still not runing im waiting on the tune shop to send me my good 93 file with pats turned off and with the different comp code this has been the biggest pain in my ass

but sct was very helpful with me i sent them my stuff standard shipping they got it and with 2 days had it looked at and shipped back to me overnight they covered the work under there warranty price of 35 bucks which my credit card still hasnt been charged

 

[thundr306]

I guess I am out of luck until SCT opens tomorrow.

 

[Stormtrooper5.0]

Any updates?

 

[thundr306]

Any updates?

Been working with them everyday and my car is still dead.

 

[DetroitSVT]

Hope, your Mustang isn't your daily driver. Major bummer.

 

[thundr306]

Hope, your Mustang isn't your daily driver. Major bummer.

Tell me about it. Car still isnt running. What a bunch of bs I have been dealing with.

 

[thundr306]

I finally got a loaner tuner with my recovery file via Fedex. The car now starts and runs on the factory tune. Now I have to send my iTSX and the loaner tuner back and they can try to figure out the issue.

 

[crazycarlo]

This sucks man. Sorry about your luck. I know how you feel it always seems like there is something bad going on.

 

[thundr306]

Got my iTSX back yesterday. Luckily I saved my tunes because they were gone off the tuner. Car is up and running again, but I still have my doubts.