Rock Auto? Hard pass.

[Never_Enough]

I've bought a lot of crap from them over the years with no real issues....until now...

Parts they list as correct were not. I returned said parts through their site on the return label they had me print out & use. Both parts in same box with return slips.

They claimed they cannot find one of the parts. Not my fault or problem. Here we are almost a month later and no refund. Just blatant ahole email replies or ignored completely. Then they get surprised I filed a PayPal claim.

So they can screw off at this point. Also filed a dispute w/my credit card. They lost a customer over a whole $25. What a bunch of idiots.

 

[03Sssnake]

I've bought a lot of crap from them over the years with no real issues....until now...

Parts they list as correct were not. I returned said parts through their site on the return label they had me print out & use. Both parts in same box with return slips.

They claimed they cannot find one of the parts. Not my fault or problem. Here we are almost a month later and no refund. Just blatant ahole email replies or ignored completely. Then they get surprised I filed a PayPal claim.

So they can screw off at this point. Also filed a dispute w/my credit card. They lost a customer over a whole $25. What a bunch of idiots.

I have stopped using them too, same issue. They have sent the wrong parts to me twice, felt like I had to jump thru hoops to return the parts.

 

[black99lightnin]

what's hard pass?

 

[SVT-BansheeMan]

They claimed they cannot find one of the parts. Not my fault or problem.

Just file a claim on the insurance you put on the box of parts you returned.

 

[BigPoppa]

I quit using them years ago when I ordered a half-shaft from them for a Grand Prix GTP and they sent me one for a GT (shorter). I specifically ordered the one for the GTP because of this.

I ended up going down to the local AutoZone and grabbing one because I couldn't wait for them to send the correct part.

 

[me32]

Its hard to find good help these days. Good thing you filed a dispute.

 

[DropSVT]

Autozone FTW, but really though who buys parts online ? I always have to return stuff that doesn't work out


Sent from my iPhone using svtperformance.com

 

[me32]

Autozone FTW, but really though who buys parts online ? I always have to return stuff that doesn't work out


Sent from my iPhone using svtperformance.com

Lots of people for the Price

 

[Silverstrike]

The only thing I have ever used of theirs was magnets that have various peoples cars on them that say so and so's Ford, Chevy, Chrysler built with Rock Auto parts. Other than that I'm sure glad I have not wasted my time with them.

 

[ViciousJay]

Thank god I'm only an hour away from them

 

[busta]

I've never had an issue with my purchases from Rock Auto. But I could foresee them losing me as a customer the first time my order gets screwed up if this is a prime example of what they consider "customer service".

 

[me32]

I've never had an issue with my purchases from Rock Auto. But I could foresee them losing me as a customer the first time my order gets screwed up if this is a prime example of what they consider "customer service".

Same here

 

[03cobra#694]

Autozone FTW, but really though who buys parts online ? I always have to return stuff that doesn't work out


Sent from my iPhone using svtperformance.com

See below.

Lots of people for the Price

I actually buy a bunch from Amazon because of price. I do cross reference with other sites to check part numbers too.

 

[IronSnake]

I buy from Amazon.

I work for a vendor of RA's. Rock Auto doesn't stock anything themselves. Everything is cataloged, shipped, and returned through it's vendors own warehouses. If they've started stocking anything I'd be shocked. They do not stock anything of ours.

In the last few years they've added folks dedicated to fixing catalog errors. I deal with them anytime we have issues. But what you're going through is a vendor wide issue that effects a great deal of manufacturers. The majority of folks cataloging your parts don't know diddly squat about cars, and the engineers creating the parts don't know anything but how to duplicate widgets.

This could also be said about O'Reillys, Autozone, Advance, Carquest, Pepboys, and more. All of that bad data y'all are getting duped by gets sent off to them too. It's part of why I buy locally.

Also a friendly FYI, Autozone has recently initiated a decision to slash in store prices to compete with online. You'll find most everything on RockAuto (their benchmark from what I can tell) about 5% cheaper than Autozone. Otherwise your local AZ isn't much more.

OR and ADV have yet to jump on that wagon.

 

[me32]

See below.

I actually buy a bunch from Amazon because of price. I do cross reference with other sites to check part numbers too.

Totally agree

 

[Coiled03]

Autozone FTW, but really though who buys parts online ? I always have to return stuff that doesn't work out


Sent from my iPhone using svtperformance.com

Tons of people. Quite frankly, I'd rather buy online than deal with the mental midgets in ANY of the big box stores. The frustration of dealing with a return is probably less than that of dealing with their stupidity.

 

[Never_Enough]

what's hard pass?

Hard pass on buying from them

 

[black99lightnin]

Hard pass on buying from them

Do I need urban dictionary

 

[97WHITEVENOM]

I need brake pads for a 1992 mustang, thanks

OK, is this car with or without air conditioning?

 

[Never_Enough]

Do I need urban dictionary

C'mon, you've never said you'd pass on something? Run yourself over w/the HC lol