USAA has gone to hell. Every time I need something they are a pain in the @$$ to deal with now. I dropped my insurance with them probably 10 years ago.
Here in El Paso where we have a huge military base in Fort Bliss and no USAA on site branches.
I think they got rid of their branches a long time ago. We used to have two around here and I remember seeing the notice when they closed saying to do everything online.
I have my car insurance and one credit through USAA. Though the card collects dust mostly. I haven't had any issues and they've been good to me when I've had accidents.