On 03/24 I ordered a PI converter and LFP Extreme Performance 4R100 Rebuild kit to replace my stock tranny and converter. About a week later I received the items. When I opened the box containing the 4R100 rebuild kit, I was amazed that I had received a box full of loose parts. There was no packing inside the box just loose parts thrown in a box. The box was in good condition and I looked over the parts and everything looked good to me so I decided to keep them even though for close $1,000 you would have thought that they would have at least put the parts into some packages with some packing for shipping.
The next day I dropped the tranny off at the transmission shop. The next morning I received a call from the tranny shop and they wanted me to come down and look at the parts. So I did and some of the parts were not usable. The bearings in the kit were not round but rather oblonged, one of the piston seals was warped and the washer kit that was included in the kit was the wrong one. So I returned home and tried for 2 straight days to get in touch with anyone at LFP with no luck. So I just told the transmission to guy order the defective parts and I would take this up with LFP later. The parts came out to be $100 so no big deal.
A couple days later I got a hold of Mark@LFP. I explained to him the problem and was met with immediate attitude. I explained to him that I would be happy to return the parts to him so that he could see them for himself. I explained that I didn't care that my car was down for a couple extra days due to the defective parts but would like a refund of the $100 that I had to spend to replace the defective parts. He told me to send them back and he would have his transmission guy look at them and if they were defective he would issue me a refund. So I sent back the parts.
I waited about 2 weeks and called Mark again. He stated he was still waiting on the transmission guy to get back to him. About a month of back and fourth finally the transmisson guy confirmed what I knew all along that the parts were indeed defective. Mark told me to email him my address and he would mail me a check as soon as the tranny shop sends him a $100 refund. I thought I bought these parts from LFP not the tranny shop but I am easy to get along with and as long as I get the $100 refund no big deal.
Well that was close to 4 months ago. I have spoken to LFP over 14 times since then. As of today July 14th, I have still not received my refund. I have been told every excuse in the book why I haven't received the refund. On the 12th call I spoke with Mark personally again. He insured me that my check had finally been mailed the day before. I checked to make sure he had my correct address and he indeed had the correct address. That was over 2 weeks ago and yeah you guessed it, the check has never arrived. I tried calling LFP on Friday and Monday and was told both times that Mark would call me back but I have yet to receive a call from anyone at LFP.
Just out of curoisty, I checked with the Better Business Bureau to see if I was the only customer that has been taken advantage of by LFP. It seems they have had a pattern of customer service issues and not standing behind there products.
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report BBB Definition:
Name: Lightning Force Performance
Phone: (281) 385-5339
Address: 3207 Kathleen
Mont Belvieu, TX 77580
Email Address: [email protected]
File Open Date: November 2005
TOB Classification: Auto Parts & Supplies
BBB Accreditation: This organization is not a BBB Accredited business.
Customer Experience
Based on BBB files, this company has an unsatisfactory record
BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB
Definition:
Pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
Definition:
resolved - The company resolved the complaint issues.
some complaints presented by the BBB, however, the company did not respond to other complaints BBB Definition:
other complaints - This refers to complaints from individuals or businesses that do not fall under a specific category.
The next day I dropped the tranny off at the transmission shop. The next morning I received a call from the tranny shop and they wanted me to come down and look at the parts. So I did and some of the parts were not usable. The bearings in the kit were not round but rather oblonged, one of the piston seals was warped and the washer kit that was included in the kit was the wrong one. So I returned home and tried for 2 straight days to get in touch with anyone at LFP with no luck. So I just told the transmission to guy order the defective parts and I would take this up with LFP later. The parts came out to be $100 so no big deal.
A couple days later I got a hold of Mark@LFP. I explained to him the problem and was met with immediate attitude. I explained to him that I would be happy to return the parts to him so that he could see them for himself. I explained that I didn't care that my car was down for a couple extra days due to the defective parts but would like a refund of the $100 that I had to spend to replace the defective parts. He told me to send them back and he would have his transmission guy look at them and if they were defective he would issue me a refund. So I sent back the parts.
I waited about 2 weeks and called Mark again. He stated he was still waiting on the transmission guy to get back to him. About a month of back and fourth finally the transmisson guy confirmed what I knew all along that the parts were indeed defective. Mark told me to email him my address and he would mail me a check as soon as the tranny shop sends him a $100 refund. I thought I bought these parts from LFP not the tranny shop but I am easy to get along with and as long as I get the $100 refund no big deal.
Well that was close to 4 months ago. I have spoken to LFP over 14 times since then. As of today July 14th, I have still not received my refund. I have been told every excuse in the book why I haven't received the refund. On the 12th call I spoke with Mark personally again. He insured me that my check had finally been mailed the day before. I checked to make sure he had my correct address and he indeed had the correct address. That was over 2 weeks ago and yeah you guessed it, the check has never arrived. I tried calling LFP on Friday and Monday and was told both times that Mark would call me back but I have yet to receive a call from anyone at LFP.
Just out of curoisty, I checked with the Better Business Bureau to see if I was the only customer that has been taken advantage of by LFP. It seems they have had a pattern of customer service issues and not standing behind there products.
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report BBB Definition:
Name: Lightning Force Performance
Phone: (281) 385-5339
Address: 3207 Kathleen
Mont Belvieu, TX 77580
Email Address: [email protected]
File Open Date: November 2005
TOB Classification: Auto Parts & Supplies
BBB Accreditation: This organization is not a BBB Accredited business.
Customer Experience
Based on BBB files, this company has an unsatisfactory record
BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB
Definition:
Pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
Definition:
resolved - The company resolved the complaint issues.
some complaints presented by the BBB, however, the company did not respond to other complaints BBB Definition:
other complaints - This refers to complaints from individuals or businesses that do not fall under a specific category.
