Yes we have the EOP error. They are looking into the phone records today and I'm hoping we can find it somewhere that I called. I would have to just pay the back charges for the months that weren't paid. But this agent isn't playing that way. They don't want to do any of these things. So I'll have to talk with insurance commissioner if they can't find any phone calls from the past.
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Even if its a land line, you can find phone records on your end dating back months and months. You'll just need to contact your phone company or provider to retrieve them.