The rep did explain the Help feature. It works pretty well. The only issue I am now having is that I can use the Apple TV and Firestick apps just fine through the Harmony remote. But if I pick up and try to use either the Apple TV remote or the Firestick remote (sometimes they work best on their own), they don't work. Tried using Help but that didn't do anything. I have to call the rep this morning to see what I'm doing wrong, because he said that I could use the Apple TV remote at any time, as well as the Firestick.
thats odd.... I still use the roku remote instead of the harmony and it’s fine. Did he move them somewhere they just aren’t getting the remote signal? My harmony uses the IR blasters so stuff can be out of sight and still works