Mike,
I thought you were going to Rizza to get it fixed? Why did you end up at that other place.
Still, I guess you did what was expected of you, at least according to Ford's rules anyway. You returned it to the original repairing dealer and gave them the opportunity to correct their mistake.
Regardless, it is time to get the Ford field Rep involved. Maybe you can have them meet you at Rizza and they can review the repair history and see that Westfield did in fact replace the ABS controller and apparently damaged the lines at that time AND that you would have no reason to alter the lines for a new CAI.
I would pass on going back to Westfield for any reason, even at the suggestion of the Ford rep. Just tell them you don't feel comfortable with them working on your car and of the arrogance or ignorance of the service writer and how terrible they treated you. Time to make them look like the assholes they are.
They can't void your warranty. They can only refuse to repair this particular item/claim.
We'd have both been going to jail if I would have been there. I've come close before. You don't want me there. I don't deal with some people well.
Dan
I thought you were going to Rizza to get it fixed? Why did you end up at that other place.
Still, I guess you did what was expected of you, at least according to Ford's rules anyway. You returned it to the original repairing dealer and gave them the opportunity to correct their mistake.
Regardless, it is time to get the Ford field Rep involved. Maybe you can have them meet you at Rizza and they can review the repair history and see that Westfield did in fact replace the ABS controller and apparently damaged the lines at that time AND that you would have no reason to alter the lines for a new CAI.
I would pass on going back to Westfield for any reason, even at the suggestion of the Ford rep. Just tell them you don't feel comfortable with them working on your car and of the arrogance or ignorance of the service writer and how terrible they treated you. Time to make them look like the assholes they are.
They can't void your warranty. They can only refuse to repair this particular item/claim.
We'd have both been going to jail if I would have been there. I've come close before. You don't want me there. I don't deal with some people well.
Dan