Chewy Pet Store really outdid themselves...

[velocicaur]

I have a friend that orders all of her pet supplies from Chewy. She has monthly subscriptions for food, treats, etc. Unfortunately her dog passed away last week and she cancelled those subscriptions.

Chewy sent her a dozen roses.

A company sending out a kind gesture in this day and age? Crazy.

I always ordered my pet supplies from Amazon and would use Chewy when Amazon was out of stock but I will be switching over to Chewy for all future orders.

I still cannot believe it.

 

[HudsonFalcon]

They did the same for us when we lost our boy Cooper. Very thoughtful gesture.

 

[MG0h3]

Wow. That’s pretty amazing.

My hope for the best and expect the worst got me here.

I thought this was going to be a rant. Even as I read it, I was waiting for you to say they kept sending food and wouldn’t let her cancel.

Rare to find bad actors that deal with animals. Helped my parents adopt a dog from the Humane Society and you could tell those girls really cared about the dogs.


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[PhoenixM3]

Yeah, they remembered Thor's 9th birthday on December 10th too. Pretty cool. Sometimes the Wench orders dog food from them, which is a pain because I have to carry the bags from the end of the drive. Agreed it's one of the more caring companies in business.

 

[CobraBob]

That is a rare, kind gesture on their part. Nice to hear/read some "good and positive" news this morning.

 

[01yellercobra]

I might need to switch where I get my dog food from.

 

[DSG2003Mach1]

Ive seen that a few times, I've been using them for my dog's prescription food and no complaints.

 

[TORQUERULES]

I have a friend that orders all of her pet supplies from Chewy. She has monthly subscriptions for food, treats, etc. Unfortunately her dog passed away last week and she cancelled those subscriptions.

Chewy sent her a dozen roses.

A company sending out a kind gesture in this day and age? Crazy.

I always ordered my pet supplies from Amazon and would use Chewy when Amazon was out of stock but I will be switching over to Chewy for all future orders.

I still cannot believe it.

They have done this for us before with one of our cats and they send us painted portraits at Christmas of our animals.

 

[TORQUERULES]

Their customer service is top notch. If FedEx (horrible around here) loses a shipment they will send you another and tell you that if the first one comes to keep it or donate it. Same with something damaged. No questions asked.

 

[JPKII]

Awesome story. I'm gonna let the wife know and we are gonna switch our food orders to Chewy for our two little ankle biters.

 

[Roots-type]

Been doing the chewy thing for years now. Much easier to open the front door and slide a box of dog food inside than the traditional way of lugging around a store and then loading/unloading once im home. Didnt know they had these sort of kind mannerisms, though. New respect for them I guess!

 

[Blown 89]

I printed tape for Chewy a few years ago, they were a very personable corporation to work with and their offices were full of all sorts of personal pets. Unfortunately their purchasing agent was arrested for selling meth on the side and I have haven't been able to get back in with them since.

 

[mysticsvt]

Wanna say that is where we just got our collar dog tags from for our Sophie.

 

[Klaus]

Heartwarming. My wife deals with this stuff but will let her know. It is the little things that matter.

 

[GOTSVT?]

Chewy has the best customer service.

 

[Outlaw99]

Yeh chewy is the shit. All my animals get Birthday cards.

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[SolarYellow]

Wow. That’s pretty amazing.

My hope for the best and expect the worst got me here.

I thought this was going to be a rant. Even as I read it, I was waiting for you to say they kept sending food and wouldn’t let her cancel.

I thought it would be something like Chewy's food killed the dog.

 

[Hak5.0]

sent flowers to my girl when she cancelled her prescription food for her dog when she had to be put down this past year

 

[95oRANGEcRUSH]

Called to get heart meds for our dog and they asked how he was doing, his age, etc. Led to a little chit chat but super nice. Had to call back in days later for follow up questions, got a different person in their prescription dept and she was very personable, too. I was very surprised.

 

[DSG2003Mach1]

my mom had a bunch of shit on autoship and had gotten WAY overstocked. I cancelled the auto ship, they sent me return labels, new boxes to pack them in and will get a full refund on all of it (can apparently return anything within a year outside of medical supply stuff). All no questions asked, no bs or anything.