Just want to share with all the experience I had with UPRproducts.com
About 3 weeks ago I order the Venom Kit from their site, good price the guy taking the order was very short and had an attitude like I was bothering him. Personally I have had bad days also so I let it pass. A week later I receive my package, looks like someone through all the stuff in the box and prayed it would get there safely, well it didn't. I was missing some bolts, once again no big deal I simply go out and get some I just would have rather not had to do that. Then I am looking at my X-pipe hmmm....I say there are not cats, the website at the time had no mention of the catless offroad x-pipe and the site said everything was bolt on. I give them a quick call, they recognize the mistake and immediately change it. Then they tell me if I ship it back they will give me my money back for their mistake.
Okay I am still happy with the package no big deal I will keep the X-pipe and probably sell it down the road I am thinking.
Then I go to install the Dynomax Catback exhaust other than the missing bolts things are going well, then I notice from the H-pipe to the new dynomax mufflers the two pipes they gave me are of equal length, well the h-pipe is of not equal length, no worries I cut it down and all fits just fine.
The pulley they sent me went on fine, and they sent the correct belt also!
So now comes the chip part, I read the directions and follow them to a T, put the chip in and the car won't start, let me think must have been something I did, 2 hours go by I keep looking for mistakes I might have made. Finally get so sleepy I say I will call them in the morning.
Well it is morning now, I just got off the phone with UPR, hmmmm...they said the chip they sent me will not work with my computer, and they do not have the software as of yet to send out the proper chip, but they wouldn't anyway because they told me I would have to RETURN MY CHIP FIRST! Now my car sits and waits because it probably is not wise to drive with the 2.93 pulley and no chip.
:beer:
About 3 weeks ago I order the Venom Kit from their site, good price the guy taking the order was very short and had an attitude like I was bothering him. Personally I have had bad days also so I let it pass. A week later I receive my package, looks like someone through all the stuff in the box and prayed it would get there safely, well it didn't. I was missing some bolts, once again no big deal I simply go out and get some I just would have rather not had to do that. Then I am looking at my X-pipe hmmm....I say there are not cats, the website at the time had no mention of the catless offroad x-pipe and the site said everything was bolt on. I give them a quick call, they recognize the mistake and immediately change it. Then they tell me if I ship it back they will give me my money back for their mistake.
Okay I am still happy with the package no big deal I will keep the X-pipe and probably sell it down the road I am thinking.
Then I go to install the Dynomax Catback exhaust other than the missing bolts things are going well, then I notice from the H-pipe to the new dynomax mufflers the two pipes they gave me are of equal length, well the h-pipe is of not equal length, no worries I cut it down and all fits just fine.
The pulley they sent me went on fine, and they sent the correct belt also!
So now comes the chip part, I read the directions and follow them to a T, put the chip in and the car won't start, let me think must have been something I did, 2 hours go by I keep looking for mistakes I might have made. Finally get so sleepy I say I will call them in the morning.
Well it is morning now, I just got off the phone with UPR, hmmmm...they said the chip they sent me will not work with my computer, and they do not have the software as of yet to send out the proper chip, but they wouldn't anyway because they told me I would have to RETURN MY CHIP FIRST! Now my car sits and waits because it probably is not wise to drive with the 2.93 pulley and no chip.
:beer: