Why didn't the customer ask direct questions to begin with instead of beating around the bush?
Shaun doesn't have time to sit down and ponder every possible scenario sometimes, as he may just have too much going on at that moment.
aed customer service. .. unhappy
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Why didn't the customer ask direct questions to begin with instead of beating around the bush?
Shaun doesn't have time to sit down and ponder every possible scenario sometimes, as he may just have too much going on at that moment.
When they dodge all responsibility to help the guy with his tune that was falsely advertised.
lol if he was trying to dodge all responsibility, I doubt he would have the rep that he has. There are plenty of people on this forum who have passed emissions with his tune. I was having trouble with my O2's not completing and was sending Shaun emails back and forward. He has been plenty helpful for me. Maybe if OP didn't throw a bitch fit and just ask for advise he would have had the problem sorted out.
1. OP asks is O2 sensors are off...gets prompt response to question that they are indeed on.
2. OP expresses that he thinks he has logged enough miles for system to reset...Shaun informs OP about how the tune is set up and that there is no easy button to reset the codes.
3. OP asks how long it usually takes...Shaun responds that he has had customers who have done it in as little as 60 miles.
4. OP throws a bitch fit...gets a noted response...which probably caused more butt hurt
Shaun did help. He answered each question that was asked. How can one dodge responsibility if they were never asked for help beyond what tune revision and miles it takes to clear? Again, show us where the OP asked direct questions on helping to troubleshoot their car. The tune is correct and the rest is up to the ECU to complete its checks to show ready on a OBDII test. AFAIK, no tuner can fix that.
False advertising? the OP even linked an old thread that showed plenty of posts with this falsely advertised tune as working. It appears that some work is still required on the end user to get each monitor to show complete. Just because OP drove 2k miles or whatever doesn't mean that his car completed its cycles.
You reworded the conversation entirely different than it actually occurred.
Um...I think I captured the conversation pretty spot on. My point is, OP never even asked for what Shaun thinks could be wrong, what he should try doing, or whatever. Just a few questions which were answered, and then...BOOM
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QUOTE=charba951;14339806] My point is, OP never even asked for what Shaun thinks could be wrong, what he should try doing, or whatever. Just a few questions which were answered, and then...BOOM[/QUOTE]
If you don't see the implication in these questions that this "customer of AED" is in need of some help beyond the most basic 1 word answers than we have nothing more to talk about. Because I do.
If you don't see the implication in these questions that this "customer of AED" is in need of some help beyond the most basic 1 word answers than we have nothing more to talk about. Because I do.
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Obviously, they summarized.
Edit: You say the questions were implied. I don't see it that way. I think of individuals that tune as programs and those programs will only work as you need them too if you input the correct information. In this case the questions were not plainly asked and no arbitrary answers were given to those "implied" questions.
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Some of You are too sensative and others just feed off of what other people say. Op sorry your illegal exhaust didnt pass smog. Try what Thomas said or put your cats back on load the factory tune, wipe your pussy and move along. 98 cobra guy jesus bro, I think you want to be Shaun, or maybe with Shaun... I haven't figured it out yet. Either way, I'm an asshole as it is and if I was Shaun I'd be short and to the point with people too and probably an asshole at times as well. It goes with that line of work. Get over it. Fact is he is the best at what he does. Don't take things personal.
The fact that he upset a customer and still fails to apologize for a reason that may not even be his, just to resolve the issue, shows that he doesn't care. When a forum gets flooded with AED awesomeness threads, You aed guys come in here and prove he still is the best without him having to say or resolve one thing.
All I can say is AED has been great to me, always responsive and helps solve any issues I had when I asked for help.
This is probably something that OP wrote in his diary that night...
In case you didn't get it...OP is Her Diary
In case you didn't get it...OP is Her Diary
But now he has to make time to deal with this nonsense. That's all I'm saying. He showed that he had questions to ask, but they weren't.
I can't answer why the OP didn't ask more detailed questions. More often than not, I had to drag answers from customers and staff. That's part of being a manager / leader / owner.
To meet the own agenda. :dw:
As the OP I can only laugh at where this thread ended up. I was never mad or confused why my car didnt pass emmisions. I was only pointing out to shaun that he has an attitude towards paying customers. I dont care if your busy as hell or you cured cancer, if your a asshole to me I will tell you how I feel. End of story. And I posted it here to warn people he can have an attitude so they can be edicated where they spend their money. I have had amazing transactions with many here, like beefcake, hypermotive, and others who want you to be happy and return as a customer and I respect that. Many of you have great dealings with shaun which is fantastic. I had no problems with him either until the other day. And those of you guys who say you have to watch what you say to him or how you say it need to grow a pair.
the definition of SVTperformance.
I hear Lund is good, and he doesn't require logs, and often won't even accept logs. try him out and see if he'll kiss your ass and make you whole. moral of the story maybe Shaun didn't handle it as professionally as he should have, but no reason for you to harp on it, as I said, find another tuner if you don't like how you were treated
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Thanks but its done. Made same power and passed inspection after one day of driving, with no cats.
What did you do?
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