That's because people have come into this thread with a predisposition to chunk stones at Shaun after someone already threw the first one. They ignore some pretty straight forward dialogue and facts and just want to rip faces off.
aed customer service. .. unhappy
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That's because people have come into this thread with a predisposition to chunk stones at Shaun after someone already threw the first one. They ignore some pretty straight forward dialogue and facts and just want to rip faces off.
End of the day, the thread title says it all.
There have been far more satisfied customers from AED than there have been unsatisfied. So end of the day, the stats say it all.
I cant find where the OP asked AED for troubleshooting help on why his car failed an OBDII check.
It seems like a bit of a misunderstanding that got taken way too personally. That's really all I have to say, and I think that Shaun should distance himself from this thread. Minds are made up, lines are drawn. There's nothing that anyone can say from this point that's going to change anyone's opinion. It's obviously getting to him, so I'd say for him to just drop it if the OP isn't interested in working with him any longer. Cooler heads.
But but but... The customer is always right, right?
Guy doesn't ask for help, then acts like a complete child and runs his mouth to AED and expects Sean to receive that differently and bend over backwards for you? OP, wtf did you expect him to reply when you told him off? Get over yourself and go bother another tuner. You're the type of customer that gets "X'd" at service at every dealer I presume... Lemme guess, IF they actually let you get a loaner car, it takes MONTHS? Guess what buddy, it's not a fluke!
Guy doesn't ask for help, then acts like a complete child and runs his mouth to AED and expects Sean to receive that differently and bend over backwards for you? OP, wtf did you expect him to reply when you told him off? Get over yourself and go bother another tuner. You're the type of customer that gets "X'd" at service at every dealer I presume... Lemme guess, IF they actually let you get a loaner car, it takes MONTHS? Guess what buddy, it's not a fluke!
Wtf are you talking about? I expected some helpful response or a simple I cant help you, as any customer deserves. Running my mourh? I just spoke my mind by telling hin I could tell he didnt give a shit, which was obvious. I am all done with this thread as im sure everyone is. People saw shauns true colors wirh his comments.
good bye.
good bye.
Tuner != Tech Support. They tune your car, sometimes install parts, but there is no way for him to even begin to diagnose the root cause without data logging.
A quick google would have gotten you more answers than 5 pages of words and troubleshooting via dick measuring. Why don't you take your car to a local shop that can actually touch your car instead of someone 3000 miles away.
A quick google would have gotten you more answers than 5 pages of words and troubleshooting via dick measuring. Why don't you take your car to a local shop that can actually touch your car instead of someone 3000 miles away.
forgot to quote. ^^^
This about sums it up for me.
Both sides are at fault here IMO. OP got frustrated and blew up in less than a couple of hours of email exchanges (its not like it had been days.) Shaun probably could have done more to assist his paying customer.
Part of my job as an engineer involves remotely troubleshooting (when I am not physically there) prototype military vehicles being tested in some of the harshest conditions on the planet - death valley, arctic circle, etc. I do this via J1939 datalogs. Its not uncommon to get a halfass report w/ datalog from a pissed off mechanic or driver who spent some time on the side of the road. I don't get short or pissy with them, or critique their lack of information - I just tell them to relax, I'll take care of them, and start from square one. Its not fun, but it comes with the job. There's also a certain satisfaction in successfully helping someone from 2000mi away, but thats just me personally.
Part of my job as an engineer involves remotely troubleshooting (when I am not physically there) prototype military vehicles being tested in some of the harshest conditions on the planet - death valley, arctic circle, etc. I do this via J1939 datalogs. Its not uncommon to get a halfass report w/ datalog from a pissed off mechanic or driver who spent some time on the side of the road. I don't get short or pissy with them, or critique their lack of information - I just tell them to relax, I'll take care of them, and start from square one. Its not fun, but it comes with the job. There's also a certain satisfaction in successfully helping someone from 2000mi away, but thats just me personally.
This is Shaun and I's conversation regarding my CJ install. I have trimmed part of the responses to just keep the relevant bits since I like to type walls of text:
Hello Shaun,
I Installed my CJ manifold this evening and ran into a problem. I made sure everything was tight, returned the ECU to stock, flashed the new map, and when It started up my STFT were about 40%. Assuming there was a vacuum leak somewhere, some friends and I went over everything we could for a few hours to no avail. While I’m new to the coyote, im not new to cars… but for the life of me couldn’t find a leak anywhere. I know the early cobra jet models had problems with coming apart, and before I get to drastic I’ll check again tomorrow afternoon if I missed something stupid (which is almost always the case), but I also wanted to check with you. Thanks Shaun, and any input you have on what could possibly be leaking, common things people miss or overlook… would be greatly appreciated.
One last thing, my passenger side valve cover hose (where the PCV valve is correct?) instantly collapses when the car is turned on. I imagine the CJ is creating significantly more vacuum, but this is still odd to me. I removed the hose completely and just had my finger over the hole on the manifold but the trims did not change. At any rate, that’s where im sitting, hoping to hear back from you, thanks.
*(Btw, I later found out that last part was because the hose I was using was too weak, replaced with silicone reinforced PCV hose and no more issues)
Shaun's response the next morning, since I sent my email around 11:00 pm:
(message trimmed)... I am assuming you have the other valve cover hose hooked up to the intake track,
but if am only speculating as I have not seen what you have done in person.
You can send me pics of the setup if you like.
Sounds about right? He has no idea what I have done with the car, but is willing to help diagnose and receive pictures via email to do what he can. Shaun and I later found the problem, and the car has been rock solid ever since.
Hello Shaun,
I Installed my CJ manifold this evening and ran into a problem. I made sure everything was tight, returned the ECU to stock, flashed the new map, and when It started up my STFT were about 40%. Assuming there was a vacuum leak somewhere, some friends and I went over everything we could for a few hours to no avail. While I’m new to the coyote, im not new to cars… but for the life of me couldn’t find a leak anywhere. I know the early cobra jet models had problems with coming apart, and before I get to drastic I’ll check again tomorrow afternoon if I missed something stupid (which is almost always the case), but I also wanted to check with you. Thanks Shaun, and any input you have on what could possibly be leaking, common things people miss or overlook… would be greatly appreciated.
One last thing, my passenger side valve cover hose (where the PCV valve is correct?) instantly collapses when the car is turned on. I imagine the CJ is creating significantly more vacuum, but this is still odd to me. I removed the hose completely and just had my finger over the hole on the manifold but the trims did not change. At any rate, that’s where im sitting, hoping to hear back from you, thanks.
*(Btw, I later found out that last part was because the hose I was using was too weak, replaced with silicone reinforced PCV hose and no more issues)
Shaun's response the next morning, since I sent my email around 11:00 pm:
(message trimmed)... I am assuming you have the other valve cover hose hooked up to the intake track,
but if am only speculating as I have not seen what you have done in person.
You can send me pics of the setup if you like.
Sounds about right? He has no idea what I have done with the car, but is willing to help diagnose and receive pictures via email to do what he can. Shaun and I later found the problem, and the car has been rock solid ever since.
Why didn't you ask your customer those questions during that initial conversation? This thread would have never been started.
I've had both a remote tune and a dyno tune from Shaun. All in all, I've had a good experience. There were times that I could tell that my tons of questions were getting tiresome, which in an ideal world for customer service the customer shouldnt see that ever. However, we're all human and I can vouch for Shaun's expertise and the quality of the tune. I have no complaints. 
In comparison my work load is extremely small to what Shaun has and I still get 60-100 emails a day for tuning/revisions. I am sure he may seem a little short sometimes but when you deal with that many customers a day that is the way it has to be if you want a timely response.
I really don't see what the problem is here. Since when did short and direct answers in a timely manner become rude?
I'm not going to waste my time reading 5 pages of pissing and moaning and what I can assume is just the normal "**** shauns tunes X toooooner is better"vs"shaun is the only good tooooner around phucks the other tooneerrrz" bullshit but by looking at the his time line of emails I don't see the issue. He answered in resonable amount of time and he answered the questions asked. The customer didn't have to wait days for a response and to get answers to questions he asked, whats the big deal? Instead of going 0 to bitch fit at the speed of sound, why didn't he just say "What do you think could be the cause? Do you have any advice?" He answer his question about how long he thinks it would take, he responded with his other customers telling him 60 miles, then he goes diva. Whats so difficult about going from asking a question, receiving your answer to said question, then asking another question? Its not like Shaun wasn't responding. I don't get the panty twisted shit that goes on around here. Do your guys mencies sync up or something?
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