Yahoo Email lockout: anyway to get in?

[ON D BIT]

Yahoo locked my mom out and won't let her back in. Changed her password and her security questions. Can't get back in. No phone number, no way she's handing that out now, no backup email. Said it was hacker want to charge her $160 to fix it. Screw that!

She wants back on to backup her 400 contacts. Yes they are only on yahoo mail.

 

[oldmodman]

Contact Yahoo for help. Make sure they know that the account was hacked.

 

[ON D BIT]

Contact Yahoo for help. Make sure they know that the account was hacked.

They are the ones saying $160 to fix. Thanks for the reply.

 

[oldmodman]

Yahoo is asking for $160.00 to unlock her account??!!!!

That's the first time i have ever heard of that. Are you sure that you are actually communicating with yahoo and not the phony hacking organization?

I knew someone that had been hacked and until she went to the library and used one of their computers to communicate she could not get past the hackers. And do not try to log into the account from the library. Got directly to Yahoo.

 

[rotor_powerd]

They are the ones saying $160 to fix. Thanks for the reply.

She's not actually talking to Yahoo

 

[evolve]

She's not actually talking to Yahoo

Correct. Yahoo will not charge for pw recovery.

 

[_Snake_]

As the others have said, Yahoo help is free. She's not speaking to them.

.

 

[AtlantaGT500]

Total scam.

 

[ON D BIT]

Thanks

They are saying it was hacked and or some sort of virus invlolved and it will take 160 to get back on to her account.

 

[fmylife]

Thanks

They are saying it was hacked and or some sort of virus invlolved and it will take 160 to get back on to her account.

What form of contact? From a completely different machine, did she get the Yahoo support number and call them on the phone or is it "Yahoo" web browser chat?

 

[ON D BIT]

Phone. She believes she was talking to someone out of country. She's tried two other numbers and that had been disconnected.
866.438.1601
866.850.4303

I've tried everything I can think of online. Nothing has worked since she does not have secondary email.

 

[cbj5259]

Try: help.yahoo.com

When prompted, enter the yahoo ID. Not sure if you tried this already or not.

Sent from my SM-N920T using Tapatalk

 

[ON D BIT]

Try: help.yahoo.com

When prompted, enter the yahoo ID. Not sure if you tried this already or not.

Sent from my SM-N920T using Tapatalk

Tried that numerous times. Asked for security questions, answers have been changed based on hack/virus. Can't go any farther.

 

[DallaStang]

Try from a different computer to look up Yahoo's help number ( the phone number) and just explain to them what happened. Had something similar to me and they could look at the IP address locations of where i was logging in (The same place for 10 years) (then one day from South America) and was able to get me my account back.