Sorry if this is not the right section.
I am only going to state facts and let everyone know what ive been though the last week trying to buy and get and install the steeda cold air intake ...
Steeda ProFlow Mustang Cold Air Intake - Tune Required (15-16 GT) ordered 03/16/2016, 02:50 PM and received Fri 3/18/2016 11:36 am
Steeda S550 ProFlow CAI Restrictor, No tune required (15-16 GT) ordered 03/18/2016, 07:59 PM and received today 3/25/16
First issue is I noticed by Tuesday tracking info for the restriction piece was showing no data on USPS. I called Steeda and the rep assured me it had gone out Monday and should be delivered by Wednesday. So I waited until Wednesday morning and checked the tracking. Still no tracking data at all.
I called Steeda back around 0900 and was assured a second time the part was sent out Monday and should be there that day. To wait a few hours and check the tracking data again. I waited till that afternoon and still no tracking data.
Called back a third time and was placed on hold until the rep came back and stated the part was never sent in the first place because USPS had a full truck on Tuesday and could not take it. Even though I was told twice it was sent out on Monday. Rep stated it would be sent out that day Wednesday.
Today the Restrictor tube arrived. I went to insert the piece and noticed it was somewhat of a snug fit however assumed this was normal. There was no instruction sheet stating there needed to be any sort of lubrication. The piece continued to go in until such a point it is now stuck.
I called Steeda, and not in the best of moods so I was not exactly agreeable however I did not curse (that i can remember) or excessively raise my voice. I was basically given the run around and pointed to the instruction for the CAI that stated the restrictor piece MAY (NOT REQUIRED) have lube applied to help. I insisted I am not willing to try and remove it due to damaging the piece further and was told even if I did it would not effect performance. This is not an acceptable answer to me for something I paid $400 for. Not to mention being a prior Steeda customer.
I fear trying to remove it any further will result in damage. I have already managed to accidentally make a few marks trying. Both on the restrictor and maf housing at the filter end, inside. I am worried this will effect the MAF reading so in all I am left with a $400 CAI I cannot use.
Steeda has basically given me the run around and tried to imply several times during my call that it was MY fault for not using lube on the orings. Even going so far as to say it was my fault for not buying the no tune version because that comes pre-assembled.
Was it the smartest thing ever for me to not use any lube? I dont know as I was only going off the fact the instructions only had a small side note saying *MAY* want to add some. Not that I needed to for installation. That it would be so tight it would get stuck. Here is the excerpt:
"Note: It may help to add
light lubrication to the o-rings, before installing into the mass
air flow sensor housing."
After being lied to twice and now this poor customer service I am done with Steeda.
I am only going to state facts and let everyone know what ive been though the last week trying to buy and get and install the steeda cold air intake ...
Steeda ProFlow Mustang Cold Air Intake - Tune Required (15-16 GT) ordered 03/16/2016, 02:50 PM and received Fri 3/18/2016 11:36 am
Steeda S550 ProFlow CAI Restrictor, No tune required (15-16 GT) ordered 03/18/2016, 07:59 PM and received today 3/25/16
First issue is I noticed by Tuesday tracking info for the restriction piece was showing no data on USPS. I called Steeda and the rep assured me it had gone out Monday and should be delivered by Wednesday. So I waited until Wednesday morning and checked the tracking. Still no tracking data at all.
I called Steeda back around 0900 and was assured a second time the part was sent out Monday and should be there that day. To wait a few hours and check the tracking data again. I waited till that afternoon and still no tracking data.
Called back a third time and was placed on hold until the rep came back and stated the part was never sent in the first place because USPS had a full truck on Tuesday and could not take it. Even though I was told twice it was sent out on Monday. Rep stated it would be sent out that day Wednesday.
Today the Restrictor tube arrived. I went to insert the piece and noticed it was somewhat of a snug fit however assumed this was normal. There was no instruction sheet stating there needed to be any sort of lubrication. The piece continued to go in until such a point it is now stuck.
I called Steeda, and not in the best of moods so I was not exactly agreeable however I did not curse (that i can remember) or excessively raise my voice. I was basically given the run around and pointed to the instruction for the CAI that stated the restrictor piece MAY (NOT REQUIRED) have lube applied to help. I insisted I am not willing to try and remove it due to damaging the piece further and was told even if I did it would not effect performance. This is not an acceptable answer to me for something I paid $400 for. Not to mention being a prior Steeda customer.
I fear trying to remove it any further will result in damage. I have already managed to accidentally make a few marks trying. Both on the restrictor and maf housing at the filter end, inside. I am worried this will effect the MAF reading so in all I am left with a $400 CAI I cannot use.
Steeda has basically given me the run around and tried to imply several times during my call that it was MY fault for not using lube on the orings. Even going so far as to say it was my fault for not buying the no tune version because that comes pre-assembled.
Was it the smartest thing ever for me to not use any lube? I dont know as I was only going off the fact the instructions only had a small side note saying *MAY* want to add some. Not that I needed to for installation. That it would be so tight it would get stuck. Here is the excerpt:
"Note: It may help to add
light lubrication to the o-rings, before installing into the mass
air flow sensor housing."
After being lied to twice and now this poor customer service I am done with Steeda.
