I find it difficult to believe that with all the people that viewed this thread, no one that is connected to Ford or is a Ford field advisor, has taken an interest in this case.
This certainly does not speak well of Ford or the field service policies or representatives. To refuse to even have a rep inspect the car when the possibility exists that the dealer is not telling the truth regarding the incident is incredible. It would not be unreasonable to have this occur.
They have gotten a million dollars worth of bad publicity for a few hundred dollars worth of a field reps time for an inspection, something they are paid by Ford to do.
To say nothing of the fact that the entire incident could have been dealt with by just making the repairs and writing it off. They build several thousand dollars worth of warranty repairs into the cost of these vehicles and could have used some of that money for the repairs.
I cannot believe that the upper management level of Ford would have allowed this to occur. It has to be people that do not have any idea what is involved in this claim, and are in their appointed position because they are related to someone else, that have enabled this fiasco to escalate to this level where a repair totaling a few hundred dollars could end up going to court.
This damage is clearly not the fault of the owner and thus becomes Ford's responsibility to repair it as the only personnel that did any related (or non-related) work on the car were employed by Ford.
One factor that Ford seems to be overlooking is the seriousness of the damage and the fact that the braking system is affected. The potential for a catastrophic incident cannot be ignored, had this problem not be located when it was. I don’t think the court system would have been, or will be, as ignorant of the facts when they were presented to it. This is not a cosmetic scratch that has no impact on the reliability of the automobile, this is the braking system. Had it gone unnoticed for a longer period of time, the consequences would certainly have been disastrous. A bad light would certainly have been shed on Ford because the brand new car that has only a few hundred miles had a brake failure. Add to it the fact that Ford had previously done warranty work on the brake system and I could see millions of dollars going to several injured parties. Whose fault would you deem it to have been?
Warranty work on brakes + Brake failure + CRASH + INJURIES =$$$$$$$$
WAKE UP FORD!!! YOU GOT LUCKY THIS TIME!!!
Fix the car and put and end to this idiocy.
Dana
This certainly does not speak well of Ford or the field service policies or representatives. To refuse to even have a rep inspect the car when the possibility exists that the dealer is not telling the truth regarding the incident is incredible. It would not be unreasonable to have this occur.
They have gotten a million dollars worth of bad publicity for a few hundred dollars worth of a field reps time for an inspection, something they are paid by Ford to do.
To say nothing of the fact that the entire incident could have been dealt with by just making the repairs and writing it off. They build several thousand dollars worth of warranty repairs into the cost of these vehicles and could have used some of that money for the repairs.
I cannot believe that the upper management level of Ford would have allowed this to occur. It has to be people that do not have any idea what is involved in this claim, and are in their appointed position because they are related to someone else, that have enabled this fiasco to escalate to this level where a repair totaling a few hundred dollars could end up going to court.
This damage is clearly not the fault of the owner and thus becomes Ford's responsibility to repair it as the only personnel that did any related (or non-related) work on the car were employed by Ford.
One factor that Ford seems to be overlooking is the seriousness of the damage and the fact that the braking system is affected. The potential for a catastrophic incident cannot be ignored, had this problem not be located when it was. I don’t think the court system would have been, or will be, as ignorant of the facts when they were presented to it. This is not a cosmetic scratch that has no impact on the reliability of the automobile, this is the braking system. Had it gone unnoticed for a longer period of time, the consequences would certainly have been disastrous. A bad light would certainly have been shed on Ford because the brand new car that has only a few hundred miles had a brake failure. Add to it the fact that Ford had previously done warranty work on the brake system and I could see millions of dollars going to several injured parties. Whose fault would you deem it to have been?
Warranty work on brakes + Brake failure + CRASH + INJURIES =$$$$$$$$
WAKE UP FORD!!! YOU GOT LUCKY THIS TIME!!!
Fix the car and put and end to this idiocy.
Dana
