I absolutely hate to do this, but I've run out of other ways of politely solving this issue. I look forward to this getting solved ASAP so I can ask the mods to delete this thread.
CLIFFS: VMP sent me the wrong MAF flange and is now ignoring me over a period of a few months.
Details:
The plastic fitting/tube for the PCV setup on my wife's 05 Escape broke last year. Ford wanted some preposterous amount for it and the intake tube, and I had a ton of 3" mandrel bends sitting around. Being lazy, tacked a few together and decided it looked pretty good. Searched online for a MAF flange made in steel since I only have MIG. VMP was pretty much the only ones. Have ordered from before, no issues, great service.
As always, fast response to all my questions. Obviously they don't list an Escape MAF flange, so we went back and forth with measurements and settled that the steel ba2400 one was compatible. Ordered it up, and received package days later...great!
WRONG - it's aluminum. Just for the sake of "since I have it" I unbolted the MAF and confirmed, it's the right one. So I just need to switch this thing out with a steel one and good to go.
Emailed back - they want original order number - stupidly, I did not print out the receipt of payment on the website. I did keep the original box it came in (it is unmodified) and there was no invoice in the box. I gave all the info I have on hand.
From
SHIPPING DEPT
(324) 205 - 9369
VMPTUNING.COM
3525 ROBERT GODDARD AVE
DELTONA FL 32738
SHIP TO
CHRIS REISER
77 RIVERSIDE DRIVE
PRINCETON, NJ 08540
TRACKING
1ZY76Y670375725834
BILLING P/P
REF 1: 11094 tonsil style maf flange ba240
REF 2: stickers
I figured that would be plenty to solve the issue. I have chased multiple times since, with everything from "I think we sent you out a new one" to being outright ignored.
First emails were in 07/2012!
When I figured out it was going to be a few days in shipping, I got the replacement OEM part from a local junkyard for $20 so this pipe just sits on my garage shelf staring at me every time I go to work on the Cobra, but allows the issue to drag on months.
I acknowledge that it was stupid of me to not print out a copy of the payment from their website and to delete the confirmation email. I've had great experiences online and never needed to keep anything like that. I've ordered from VMP before and had ZERO issues. I do not believe, however, that this equates to the treatment I've gotten on this issue.
I also acknowledge that my kindness/naiveness/desire not to cause problems has become a problem here. I did not get loud or nasty fast enough and that's why we're going on a couple months here.
I'm not looking for a free shit here.
Solutions:
Ship me a steel one. I'll ship you this one. We each eat our shipping.
Figure out my order number if you don't make this thing anymore, and refund me.
Pay me to have the intake finished. I had a guy at a race shop in a pinch weld two captured nuts onto a steel pipe and then drill/tap the flange so I could bolt on an aluminum slot style MAF, had the pipe and flange powdercoated seperately, then bolted together and RTV seal, worked great. The nuts were more like threadserts with tiny bolts I could never MIG anything that small/thin. I believe he billed me like $20 I can see what he wants to do it again.
Do nothing, I'll eat it, drop the issue, and you lose me as a customer forever. I tell everyone I speak to every time I hear the word VMP or see a thread with VMP in the title.
CLIFFS: VMP sent me the wrong MAF flange and is now ignoring me over a period of a few months.
Details:
The plastic fitting/tube for the PCV setup on my wife's 05 Escape broke last year. Ford wanted some preposterous amount for it and the intake tube, and I had a ton of 3" mandrel bends sitting around. Being lazy, tacked a few together and decided it looked pretty good. Searched online for a MAF flange made in steel since I only have MIG. VMP was pretty much the only ones. Have ordered from before, no issues, great service.
As always, fast response to all my questions. Obviously they don't list an Escape MAF flange, so we went back and forth with measurements and settled that the steel ba2400 one was compatible. Ordered it up, and received package days later...great!
WRONG - it's aluminum. Just for the sake of "since I have it" I unbolted the MAF and confirmed, it's the right one. So I just need to switch this thing out with a steel one and good to go.
Emailed back - they want original order number - stupidly, I did not print out the receipt of payment on the website. I did keep the original box it came in (it is unmodified) and there was no invoice in the box. I gave all the info I have on hand.
From
SHIPPING DEPT
(324) 205 - 9369
VMPTUNING.COM
3525 ROBERT GODDARD AVE
DELTONA FL 32738
SHIP TO
CHRIS REISER
77 RIVERSIDE DRIVE
PRINCETON, NJ 08540
TRACKING
1ZY76Y670375725834
BILLING P/P
REF 1: 11094 tonsil style maf flange ba240
REF 2: stickers
I figured that would be plenty to solve the issue. I have chased multiple times since, with everything from "I think we sent you out a new one" to being outright ignored.
First emails were in 07/2012!
When I figured out it was going to be a few days in shipping, I got the replacement OEM part from a local junkyard for $20 so this pipe just sits on my garage shelf staring at me every time I go to work on the Cobra, but allows the issue to drag on months.
I acknowledge that it was stupid of me to not print out a copy of the payment from their website and to delete the confirmation email. I've had great experiences online and never needed to keep anything like that. I've ordered from VMP before and had ZERO issues. I do not believe, however, that this equates to the treatment I've gotten on this issue.
I also acknowledge that my kindness/naiveness/desire not to cause problems has become a problem here. I did not get loud or nasty fast enough and that's why we're going on a couple months here.
I'm not looking for a free shit here.
Solutions:
Ship me a steel one. I'll ship you this one. We each eat our shipping.
Figure out my order number if you don't make this thing anymore, and refund me.
Pay me to have the intake finished. I had a guy at a race shop in a pinch weld two captured nuts onto a steel pipe and then drill/tap the flange so I could bolt on an aluminum slot style MAF, had the pipe and flange powdercoated seperately, then bolted together and RTV seal, worked great. The nuts were more like threadserts with tiny bolts I could never MIG anything that small/thin. I believe he billed me like $20 I can see what he wants to do it again.
Do nothing, I'll eat it, drop the issue, and you lose me as a customer forever. I tell everyone I speak to every time I hear the word VMP or see a thread with VMP in the title.
