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SVTPerformance's Chain of Restaurants
The Blower Bistro
VERY dissatisfied with Kenne Bell product and customer service
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<blockquote data-quote="bmx9854" data-source="post: 10918984" data-attributes="member: 112934"><p>Got an email back yesterday and whom ever sent it didn't seem to mention or care of my issues. I decided to call them up and talk to the tech line and he actually was understanding of problems. I was told that Jim Bell and some other R&D guys there were going to look at the kit and remeasure a bunch of dimensions to see why I had such a tough time with the kit. I ordered a BAP also and I was slightly discounted. But then today I got an email from Jim Bell saying that "we [kenne bell] are looking at each and every suggestion." It pays off to let them know whats wrong, they even said to me that it's impossible to resolve issues when no one lets them know. Oh and the BAP was going to be shipped to me at no charge now <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p></blockquote><p></p>
[QUOTE="bmx9854, post: 10918984, member: 112934"] Got an email back yesterday and whom ever sent it didn't seem to mention or care of my issues. I decided to call them up and talk to the tech line and he actually was understanding of problems. I was told that Jim Bell and some other R&D guys there were going to look at the kit and remeasure a bunch of dimensions to see why I had such a tough time with the kit. I ordered a BAP also and I was slightly discounted. But then today I got an email from Jim Bell saying that "we [kenne bell] are looking at each and every suggestion." It pays off to let them know whats wrong, they even said to me that it's impossible to resolve issues when no one lets them know. Oh and the BAP was going to be shipped to me at no charge now :) [/QUOTE]
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SVTPerformance's Chain of Restaurants
The Blower Bistro
VERY dissatisfied with Kenne Bell product and customer service
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