United Airlines New "Passenger Removal" Tactics

[32ValveRom]

Next time I get pulled over I'm just going to be extremely combative until I'm asked to step out of the car. Then I'll refuse until I'm dragged out of the car. Then I'll sue. Seems like a surefire plan to me.

This is a crap comparison because police need probable cause to pull you over whereas this guy was selected at random to help fix an issue the company made. With that said, if I were driving on a highway and the police picked me out of 200 other cars, I would hope they had a decent reason to stop me other than "because it's in fine print".

Wow i didn't realize there were so many of you who think the airline was in the right. So let me get this straight, you buy a ticket with YOUR money for a specific destination at a specific time and somehow you guys think you have no right to what you paid for? In what world does that make any sense?

With that logic, you would be ok buying a burger at McDonalds, having your name/number called, then instead of giving it to you, they hand it to one of the employees instead and have you wait an hour for a new one to be made. This logic literally would not be tolerated anywhere else.

+1 to this. I mean if it were me, I would've deplaned but I'm sure many different people react in many different ways. My thing is as a company you provide a service. Whether it be transporting people, serving burgers or whatever. Sure, no company will operate without flaw but to try to correct your errors at the expense of a customer selected at complete random We could call it self entitled or whatever but the fact is people have lives to get to. Many go through so much planning to leave early, get dropped, etc. United should've handled it better.

 

[_Snake_]

I'm also amazed at the number of people siding with the airline. Take a step back from the passenger's reaction for a second and put yourself in a similar position. You paid for a ticket, arrived at the airport long before the departure time, parked your car or returned your rental, checked your luggage, went through security, and then hurried up and waited for a plane that was probably late. Finally you get to board and as you're sitting there, you're told you need to give up your seat for an employee.

Where's your luggage? If it was the last flight out, are you sleeping in the airport? What about work the next day - you're going to miss it and be out the $ or a vacation day. Oh and guess what? They don't guarantee you a seat on a flight the next day.

Not saying these were all applicable to the situation being discussed, but they're relevant. I understand why he was pissed.

As others have said, both parties should have handled the situation differently. However, I hope it facilitates some change in how the airlines do business.

 

[AAG]

Whoever is running Delta should be fired. They could've avoided this disaster had they gone above and beyond with their compensation. I'm sure a few hands would've been raised had they offered a few thousand dollars.

That would've been the best investment they could've ever made. And look at them now, they've lost hundreds of millions of dollars because they wanted to be cheap.

 

[13COBRA]

Whoever is running Delta should be fired. They could've avoided this disaster had they gone above and beyond with their compensation. I'm sure a few hands would've been raised had they offered a few thousand dollars.

That would've been the best investment they could've ever made. And look at them now, they've lost hundreds of millions of dollars because they wanted to be cheap.

Please, tell us how Delta could've prevented this.

Also, the 2003/04 Terminator led to the creation of the latest NASA space station.

 

[SolarYellow]

+1 to this. I mean if it were me, I would've deplaned but I'm sure many different people react in many different ways. My thing is as a company you provide a service. Whether it be transporting people, serving burgers or whatever. Sure, no company will operate without flaw but to try to correct your errors at the expense of a customer selected at complete random We could call it self entitled or whatever but the fact is people have lives to get to. Many go through so much planning to leave early, get dropped, etc. United should've handled it better.

The customer is not always right. You might want to familiarize yourself with such a concept. Don't mistake that for believing the company is always right.

The airlines have you by the balls and its grip increased since 9/11. People should know to what they are agreeing rather than believing feigning ignorance as an excuse.

Many people are voluntary bumped throughout the year with only a small portion being involuntary bumped. For the most part it goes without a hitch unlike what we saw with the matter in question. This man caused the situation to elevate. Lives? We all have 'em but hopefully we deal with delays and hiccups properly.

 

[Troponin]

The customer is not always right. You might want to familiarize yourself with such a concept. Don't mistake that for believing the company is always right.

The airlines have you by the balls and its grip increased since 9/11. People should know to what they are agreeing rather than believing feigning ignorance as an excuse.

Many people are voluntary bumped throughout the year with only a small portion being involuntary bumped. For the most part it goes without a hitch unlike what we saw with the matter in question. This man caused the situation to elevate. Lives? We all have 'em but hopefully we deal with delays and hiccups properly.

And this is where America let the airlines and TSA go too far. There is a difference between safety and customer service. 9/11 should have no impact all on customer service, but somehow some of you feel that it should.

 

[ZYBORG]

Some seriously delusional/entitled people in here....

Next time a mod here gives me a specific instruction, I will ignore said instruction to the point that they will have to remove me from the site. I will then turn around and sue.

Sounds like a "brilliant" plan...

 

[SolarYellow]

And this is where America let the airlines and TSA go too far. There is a difference between safety and customer service. 9/11 should have no impact all on customer service, but somehow some of you feel that it should.

Potentially hundreds and thousands of people could have been impacted because one entitled doctor was acting the fool and that's fine? When one plane is delayed, other hubs and flights feel the effects as well. There is a time to be a BBA and a time not to be BBA. If I was on an airline that was delayed because one prick was holding us up, I'd want to strangle him.

UA will most likely settle but all the money will never restore his pride and that is something that you can not put a price on.

 

[Stanley]

I thought people getting bumped was a pretty common occurrence with all of the carriers.

 

[R.D.P.]

Good thing the founding fathers of this country didn't subscribe to the "comply and do what you're told" mentality of some of you in this thread. Or how about all those trouble maker African Americans in the south back in the 60's? Another example of people that should have just complied and done as they were told?

 

[ZYBORG]

Good thing the founding fathers of this country didn't subscribe to the "comply and do what you're told" mentality of some of you in this thread. Or how about all those trouble maker African Americans in the south back in the 60's? Another example of people that should have just complied and done as they were told?

Remember that next time you are at work and you have a customer that refuses to leave your place of buisness because he is upset.

 

[Rare40th]

Didn't mean to add fuel to the fire of the other thread, that talks about the guy who got drug off, but the link I attached was about a United Passenger getting stung by a scorpion that fell from the overhead storage in Chicago.....

 

[Stanley]

So if you sign a contract with a company you can just ignore the parts that you don't like without consequence?

 

[32ValveRom]

The customer is not always right. You might want to familiarize yourself with such a concept. Don't mistake that for believing the company is always right.

The airlines have you by the balls and its grip increased since 9/11. People should know to what they are agreeing rather than believing feigning ignorance as an excuse.

Many people are voluntary bumped throughout the year with only a small portion being involuntary bumped. For the most part it goes without a hitch unlike what we saw with the matter in question. This man caused the situation to elevate. Lives? We all have 'em but hopefully we deal with delays and hiccups properly.

I'm not saying the customer is always right but more so as a company, you want to provide your service to customers and make them happy. Not necessarily bow or bend over backwards but to show that despite the fact that you have several other customers, their business is important and appreciated.

As for airlines having you by the balls etc, that's similar to what the other guy (can't remember) was saying about reading the fine print on your bp or whatever. This all may be true but what I'm arguing is more so the ethics of typical customer/company interaction. You show up at a business, you're the 500th customer of the day but oddly enough the business screws something up and needs to refuse service to you because of their hiccup. They can serve you tomorrow but right now it's onto customer 501, your wife.

And yeah, you're right. I do fly quite frequently and often see airlines overbook and offer a bonus points for people who volunteer later flight.

Potentially hundreds and thousands of people could have been impacted because one entitled doctor was acting the fool and that's fine? When one plane is delayed, other hubs and flights feel the effects as well. There is a time to be a BBA and a time not to be BBA. If I was on an airline that was delayed because one prick was holding us up, I'd want to strangle him.

UA will most likely settle but all the money will never restore his pride and that is something that you can not put a price on.

But why? What if the airline was the one who messed up first? Why not strangle the airline?

 

[SolarYellow]

So if you sign a contract with a company you can just ignore the parts that you don't like without consequence?

According to some, yes, yes you can. Feelings take priority these days when it comes to the little darlings out there.

I believe someone asked about the same thing happening with other companies. It happens. Most people might get pissy but overall deal with it appropriately. I don't know if the doctor was slow or felt his feces didn't smell or what but he learned. His pride is lost forever. He's now an internet meme. Sure he'll get coin but none what what he lost and become is repairable with money.

 

[terrible one]

With that logic, you would be ok buying a burger at McDonalds, having your name/number called, then instead of giving it to you, they hand it to one of the employees instead and have you wait an hour for a new one to be made. This logic literally would not be tolerated anywhere else.

Really? You've never used your money to purchase a good/service and been dissatisfied with it? McDonald's has always got your order correct? UPS has always delivered your package on time? The mechanic has never messed up on your car?? Lol what fairytale world do you live in?

It's called doing business. Sometimes businesses mess up and if they mess up enough they don't survive as a business.

Does it suck getting booted off a plane due to the airline messing up? Absolutely.
Does it give you a right to not comply with the rules and regulations you said you would when you purchased your ticket? Absolutely not.

Hey next time McDonald's screws up and gives your order away but offers money to correct your order, you should yell and screw like a bitch until the cops come then don't comply when they tell you to leave until they drag you out.
Tell me who will be in the right then.

 

[32ValveRom]

Some seriously delusional/entitled people in here....

Next time a mod here gives me a specific instruction, I will ignore said instruction to the point that they will have to remove me from the site. I will then turn around and sue.

Sounds like a "brilliant" plan...

How is that a good comparison? Does the mod select you completely at random and ban you for a period of time for something they messed up on?

Remember that next time you are at work and you have a customer that refuses to leave your place of buisness because he is upset.

Is the customer upset about something the business messed up on? This is kind of a crap comparison too. The way the guy in the story sees it, the company screwed up and selected him completely at random.

If I planned a trip carefully, desperately sought out several friends/family members asking if any of them could drop me off at the airport at a specific time early in the a.m. Had several things lined up soon after my scheduled arrival, rode all the way up to the airport (mine is 45 mins away) still dark in the morning, get through security and onto the plane and all the sudden they tell me they messed up and need me to get off and fly 12 hours later, I'm sorry but I would not be happy. Question, does that make me entitled?

 

[ZYBORG]

If I planned a trip carefully, desperately sought out several friends/family members asking if any of them could drop me off at the airport at a specific time early in the a.m. Had several things lined up soon after my scheduled arrival, rode all the way up to the airport (mine is 45 mins away) still dark in the morning, get through security and onto the plane and all the sudden they tell me they messed up and need me to get off and fly 12 hours later, I'm sorry but I would not be happy. Question, does that make me entitled?

Being "not happy" does not make you entitled.

Failing to comply with the airline staff / police / airport security when given specific instructions, therefore; holding up the plane and creating a scene / causing inconvenience to the other 156 passengers and staff DOES.

Bottom line is it is NOT your plane and the airline reserves the right to decide who and how they do buisness.

If you dont appreciate the way the airlines do buisness, don't ever fly again.

 

[Corbic]

Really? You've never used your money to purchase a good/service and been dissatisfied with it? McDonald's has always got your order correct? UPS has always delivered your package on time? The mechanic has never messed up on your car?? Lol what fairytale world do you live in?

When McDonald's screws up my order they go "OMFG I'm so sorry, here's a free apple pie with your corrected order". They don't punch me in the face, throw me out of the store and say "read the fine print".

 

[SolarYellow]

When McDonald's screws up my order they go "OMFG I'm so sorry, here's a free apple pie with your corrected order". They don't punch me in the face, throw me out of the store and say "read the fine print".

Where in the video does it show anyone punching Dr. David in the face? If you threw a tantrum in McDonalds after you were told you needed to leave, any guesses as to what would happen if the police came and all you did was stomp your feet, pout and dig yourself in? Unfortunately it wouldn't be like Casino where they use the guy's head to open the door. You'd be removed either the easy way or the hard way.