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ST/RS Fords
Focus ST
TSB for rear motor mount
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<blockquote data-quote="TRBO VNM" data-source="post: 13278287" data-attributes="member: 14678"><p>Well, that was a total failure. The dealer didn't have the tool for the clutch line and had to go to another dealer to get it. Then I call and see the status about 2pm and they check and the tech hasn't touched it yet....yeah, there are about 4 or 5 other parts that could have been replaced. So I picked it up and they will call me when they have a loaner because I am sure it won't be done in a day. I asked the general manager when I bought the car off the record how the service dept was. He said average and that they were working on making it better...well, I experienced that average today. They should have know from the TSB what was required to do the job and I have had this scheduled for a week. Should have be ready to go and get it done without issue....so much for that.</p></blockquote><p></p>
[QUOTE="TRBO VNM, post: 13278287, member: 14678"] Well, that was a total failure. The dealer didn't have the tool for the clutch line and had to go to another dealer to get it. Then I call and see the status about 2pm and they check and the tech hasn't touched it yet....yeah, there are about 4 or 5 other parts that could have been replaced. So I picked it up and they will call me when they have a loaner because I am sure it won't be done in a day. I asked the general manager when I bought the car off the record how the service dept was. He said average and that they were working on making it better...well, I experienced that average today. They should have know from the TSB what was required to do the job and I have had this scheduled for a week. Should have be ready to go and get it done without issue....so much for that. [/QUOTE]
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ST/RS Fords
Focus ST
TSB for rear motor mount
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