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Tork Tech Terminator Install
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<blockquote data-quote="tobynt" data-source="post: 11461124" data-attributes="member: 115996"><p><strong><span style="font-size: 15px">When I have some time, I will post the issue I had and the resolve. Few more things need to happen to insure it comes full circle but as of right now. Nothing but rave reviews.</span></strong></p><p><strong><span style="font-size: 15px"></span></strong></p><p><strong><span style="font-size: 15px">As of today, the customer support is top notch. I have received communication 100% via email. I personally don't like using email and prefer to pick up the phone but, with the growing trend in the "younger" generation. I communicated everything via email with Tork Tech.</span></strong></p><p><strong><span style="font-size: 15px"></span></strong></p><p><strong><span style="font-size: 15px">I felt this would give a very good baseline for a performance evaluation as it would relate to the majority of the customer base Tork Tech will experience in the future. With all of "us" older guys eventually thinning out (Older, I mean the ones that still know how to pick up a phone to resolve issues).</span></strong></p><p><strong><span style="font-size: 15px"></span></strong></p><p><strong><span style="font-size: 15px">On that same note of, how prompt Tork Tech is to correspond via email. Anytime I called the phone number prior, I have always had someone pick up the phone and answer my questions.</span></strong></p><p><strong><span style="font-size: 15px"></span></strong></p><p><strong><span style="font-size: 15px">I am personally surprised. I have the type personally that is always looking to punch holes in anything someone says. I Have a strong background in Engineering. With that sort of background, it becomes a social hazard to always evaluate something from the view of "reasons it will not work"....."Reasons its not as good as everyone says it is."</span></strong></p><p><strong><span style="font-size: 15px"></span></strong></p><p><strong><span style="font-size: 15px">I truly stepped in to this warranty issue being very skeptical and ready to scrutinize every step of the process regarding a resolve to the issue. So far, I'm coming up short handed with anything to report that would contradict the great reviews. More details later but currently.....It's top notch!</span></strong></p><p><strong><span style="font-size: 15px"></span></strong></p><p><strong><span style="font-size: 15px">I also think it goes to show...............If you have an issue with parts you received. Your first move should not be to log on to a forum and start blasting with guns a blazing. First approach should be to contact them for resolve. Also, when you make contact. Don't come off half cocked and emotionally distraught about it. Be calm and explain the issue.</span></strong></p></blockquote><p></p>
[QUOTE="tobynt, post: 11461124, member: 115996"] [B][SIZE="4"]When I have some time, I will post the issue I had and the resolve. Few more things need to happen to insure it comes full circle but as of right now. Nothing but rave reviews. As of today, the customer support is top notch. I have received communication 100% via email. I personally don't like using email and prefer to pick up the phone but, with the growing trend in the "younger" generation. I communicated everything via email with Tork Tech. I felt this would give a very good baseline for a performance evaluation as it would relate to the majority of the customer base Tork Tech will experience in the future. With all of "us" older guys eventually thinning out (Older, I mean the ones that still know how to pick up a phone to resolve issues). On that same note of, how prompt Tork Tech is to correspond via email. Anytime I called the phone number prior, I have always had someone pick up the phone and answer my questions. I am personally surprised. I have the type personally that is always looking to punch holes in anything someone says. I Have a strong background in Engineering. With that sort of background, it becomes a social hazard to always evaluate something from the view of "reasons it will not work"....."Reasons its not as good as everyone says it is." I truly stepped in to this warranty issue being very skeptical and ready to scrutinize every step of the process regarding a resolve to the issue. So far, I'm coming up short handed with anything to report that would contradict the great reviews. More details later but currently.....It's top notch! I also think it goes to show...............If you have an issue with parts you received. Your first move should not be to log on to a forum and start blasting with guns a blazing. First approach should be to contact them for resolve. Also, when you make contact. Don't come off half cocked and emotionally distraught about it. Be calm and explain the issue.[/SIZE][/B] [/QUOTE]
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