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Mustang Forums
2011-2014 Mustangs
2011-2014 Mustang Talk
Those of you who have had your engine replaced under warranty inside!!!
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<blockquote data-quote="Buggywhips" data-source="post: 14630535" data-attributes="member: 157885"><p>I developed the tick that sounded like the BBQ ignitor at around 5K miles after my first oil change. After several trips back and forth to the dealer to replicate the problem they couldn't pinpoint what was wrong and wanted to tear down the engine as directed by Ford. That solution didn't sit well with me so I got Ford's Customer Service involved which expedited things a bit. Before the dealer could get a Ford Engineer to come see my car my wife and I moved from CO to GA. After "interviewing" several GA dealerships I found one that seemed to be interested in working with me and my CO dealership. With the Ford Engineer present we removed the oil filter (about 2k miles on the oil and filter) to cut it open. We found an excess of bearing material in the oil and the crankshaft end play was also out of spec. A new long block was installed. Total down time for the car was 8.5 weeks including the time in CO and GA.</p><p></p><p>I had all the mods in my signature on the car except the Paxton and both the Ford Engineer and the dealership worked with me. I feel what made the most difference in getting the motor replaced was being extremely nice while clearly making my wishes known, lots of patience, and most of all persistence. </p><p></p><p>The new engine feels stronger than my first one ever did I'm happy to say that both dealerships bent over backwards to help. Even with the Paxton on they know the car and when I pull in the Service Manager steps out to greet me and tries to have my car seen immediately. Still no issues with getting things done under warranty.</p></blockquote><p></p>
[QUOTE="Buggywhips, post: 14630535, member: 157885"] I developed the tick that sounded like the BBQ ignitor at around 5K miles after my first oil change. After several trips back and forth to the dealer to replicate the problem they couldn't pinpoint what was wrong and wanted to tear down the engine as directed by Ford. That solution didn't sit well with me so I got Ford's Customer Service involved which expedited things a bit. Before the dealer could get a Ford Engineer to come see my car my wife and I moved from CO to GA. After "interviewing" several GA dealerships I found one that seemed to be interested in working with me and my CO dealership. With the Ford Engineer present we removed the oil filter (about 2k miles on the oil and filter) to cut it open. We found an excess of bearing material in the oil and the crankshaft end play was also out of spec. A new long block was installed. Total down time for the car was 8.5 weeks including the time in CO and GA. I had all the mods in my signature on the car except the Paxton and both the Ford Engineer and the dealership worked with me. I feel what made the most difference in getting the motor replaced was being extremely nice while clearly making my wishes known, lots of patience, and most of all persistence. The new engine feels stronger than my first one ever did I'm happy to say that both dealerships bent over backwards to help. Even with the Paxton on they know the car and when I pull in the Service Manager steps out to greet me and tries to have my car seen immediately. Still no issues with getting things done under warranty. [/QUOTE]
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2011-2014 Mustang Talk
Those of you who have had your engine replaced under warranty inside!!!
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