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SVTPerformance's Chain of Restaurants
A Taste of Home
West
"The Mustang Shop" SUCKS!
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<blockquote data-quote="torquemonster" data-source="post: 7203771" data-attributes="member: 26470"><p>I called "The Mustang Shop" today because I need to get all my shocks replaced. They told me roughly how much it was going to cost so I gave it some thought and figured I could drop the car off today. I called 1 hour later to ask them if I could drop the car off today, and they said they would call me "right back" and let me know. <strong>They never called me back.</strong> Two hours later I called them again and asked if I can drop off the car today because I needed to know so I could arrange a ride down to their shop in Auburn. They said no because I need to order the parts first and I was told, they can't order the parts for me until I pay for them....Fair enough. I told them I can send them a check in the mail. So they said they would <strong>"call me back in 10 minutes"</strong> with a total for the parts so I could get the check in the mail asap. Well, they never called. So 4 hours later I call them back and told them I needed a bill so I can get a check in the mail. And they said they would make a bill for me and call me back. And I asked them if they could just get me the bill now because I don't believe they would call me back as I was ignored twice by them already and was starting to get pissed off by this point. Then the man at "The Mustang Shop" (Don't know his name, it was probably a three lettered name like Ted or Joe) said he doesn't need my business and hung up on me! (Never did i raise my voice in this conversation, I simply said "I'm sick of being ignored and I'm starting to get pissed off")</p><p></p><p>Great customer service over there at The Mustang Shop.:kaboom::cuss:</p><p>(Being very sarcastic)</p><p></p><p>Moral of story: The Mustang Shop is full of punks that don't know how to treat their customers.</p><p>They are incapable of...1) Calling Customers back.</p><p> 2)Preparing a Bill.</p><p> 3) Treating Customers with respect. (In fact they do just the opposite. They tell you they don't need you and pretty much slap you in the face).</p><p></p><p>My advice to you guys: Take your business to Brads Custom Auto. </p><p></p><p>Never will I even think of referring business to :bash:The Mustang Shop.:bash:</p></blockquote><p></p>
[QUOTE="torquemonster, post: 7203771, member: 26470"] I called "The Mustang Shop" today because I need to get all my shocks replaced. They told me roughly how much it was going to cost so I gave it some thought and figured I could drop the car off today. I called 1 hour later to ask them if I could drop the car off today, and they said they would call me "right back" and let me know. [B]They never called me back.[/B] Two hours later I called them again and asked if I can drop off the car today because I needed to know so I could arrange a ride down to their shop in Auburn. They said no because I need to order the parts first and I was told, they can't order the parts for me until I pay for them....Fair enough. I told them I can send them a check in the mail. So they said they would [B]"call me back in 10 minutes"[/B] with a total for the parts so I could get the check in the mail asap. Well, they never called. So 4 hours later I call them back and told them I needed a bill so I can get a check in the mail. And they said they would make a bill for me and call me back. And I asked them if they could just get me the bill now because I don't believe they would call me back as I was ignored twice by them already and was starting to get pissed off by this point. Then the man at "The Mustang Shop" (Don't know his name, it was probably a three lettered name like Ted or Joe) said he doesn't need my business and hung up on me! (Never did i raise my voice in this conversation, I simply said "I'm sick of being ignored and I'm starting to get pissed off") Great customer service over there at The Mustang Shop.:kaboom::cuss: (Being very sarcastic) Moral of story: The Mustang Shop is full of punks that don't know how to treat their customers. They are incapable of...1) Calling Customers back. 2)Preparing a Bill. 3) Treating Customers with respect. (In fact they do just the opposite. They tell you they don't need you and pretty much slap you in the face). My advice to you guys: Take your business to Brads Custom Auto. Never will I even think of referring business to :bash:The Mustang Shop.:bash: [/QUOTE]
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SVTPerformance's Chain of Restaurants
A Taste of Home
West
"The Mustang Shop" SUCKS!
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