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The Terminator
Interior and Exterior Body & Chassis
South FL. Ford owners --Delray Lincoln Mercury Rocks!
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<blockquote data-quote="rmgtc01" data-source="post: 2064858" data-attributes="member: 15144"><p>So just FYI for those of you who need any kind of service for your ford....</p><p></p><p>I was referred by Ed Zerbe, who heads up the chapter here in South. FL.</p><p></p><p>1st experience:</p><p>I had a squeaky idler pulley on the day before thanksgiving of last year.</p><p>They were swamped and it looked like I would have to deal with it. But Richard in the Service Dept. took it back to a tech just to look at it to be sure it would okay till I got back. Keith a mechanic said to pull it in, he could swap it out really quick. </p><p>So, about an hour later I was on my way. Awsome.</p><p></p><p>2nd experience</p><p>My conv. top was becoming very loose and flapping alot with slack. Not too the point were it was coming off, but with a very noticeable droop.</p><p>So I send an email to Joe Sassin and tell him the top is loose, the staples are coming out, and I have a slight hole above the rear window.</p><p>He writes me back within the hour and asks for my info (name, Vin #, address, etc.) and then puts one on order and says it may take up to 2 weeks.</p><p>I get a call 2 weeks later to schedule an appt. and take it in on Monday morning. They didn't have any loaners. They take me over to the car rental and covered up to $28 dollars for a rental, but I had to spring for the $45 dollar 05 Cherokee laredo. It was all they had at the time, b/c they were busy I already waited for a few hours.</p><p>Well, they realized that the top was 2 pieces and did not have the rear window piece. They emergency order it and it gets there the next day. </p><p>Got the call to pick it up today(friday)</p><p>So I get it back and it looks awsome. Brand new top, tight as anything, and great job too. Can't beat the warranty when it comes to high price replacements/labor. </p><p>They didn't hesitate to take my word for it, and took the car with no questions asked once I showed them the top. Great Service, Highly recommend for anyone needing service. </p><p>SVT members get complimentary car wash and detail, but I did not get it b/c pressure washer was down at the time.</p><p></p><p> </p><p></p><p>Anywho, not bad for 4 days, (would have been 2 if the other piece was there at the same time)but top looks super, no more flapping and whistleling. yeah!! :banana:</p></blockquote><p></p>
[QUOTE="rmgtc01, post: 2064858, member: 15144"] So just FYI for those of you who need any kind of service for your ford.... I was referred by Ed Zerbe, who heads up the chapter here in South. FL. 1st experience: I had a squeaky idler pulley on the day before thanksgiving of last year. They were swamped and it looked like I would have to deal with it. But Richard in the Service Dept. took it back to a tech just to look at it to be sure it would okay till I got back. Keith a mechanic said to pull it in, he could swap it out really quick. So, about an hour later I was on my way. Awsome. 2nd experience My conv. top was becoming very loose and flapping alot with slack. Not too the point were it was coming off, but with a very noticeable droop. So I send an email to Joe Sassin and tell him the top is loose, the staples are coming out, and I have a slight hole above the rear window. He writes me back within the hour and asks for my info (name, Vin #, address, etc.) and then puts one on order and says it may take up to 2 weeks. I get a call 2 weeks later to schedule an appt. and take it in on Monday morning. They didn't have any loaners. They take me over to the car rental and covered up to $28 dollars for a rental, but I had to spring for the $45 dollar 05 Cherokee laredo. It was all they had at the time, b/c they were busy I already waited for a few hours. Well, they realized that the top was 2 pieces and did not have the rear window piece. They emergency order it and it gets there the next day. Got the call to pick it up today(friday) So I get it back and it looks awsome. Brand new top, tight as anything, and great job too. Can't beat the warranty when it comes to high price replacements/labor. They didn't hesitate to take my word for it, and took the car with no questions asked once I showed them the top. Great Service, Highly recommend for anyone needing service. SVT members get complimentary car wash and detail, but I did not get it b/c pressure washer was down at the time. Anywho, not bad for 4 days, (would have been 2 if the other piece was there at the same time)but top looks super, no more flapping and whistleling. yeah!! :banana: [/QUOTE]
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