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SVTPerformance's Chain of Restaurants
Road Side Pub
screw Lowe's
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<blockquote data-quote="nickf2005" data-source="post: 12946484" data-attributes="member: 136350"><p>You're going against a big box store that, unfortunately, worries less and less about the customer as the business grows. This is the world we live in where big businesses are selling other big bussiness' product.</p><p></p><p>I'm glad I work for a company (who does sell some product to Lowes/HD) that puts the customer first. Today, we had a customer who needed a replacement part for their product that was installed 8-9 years ago. Keep in mind, that our product does come with a lifetime warranty.</p><p></p><p>Anyway, the couple did the right thing, called the hotline, and got the part shipped to their house. However, the customer service agent did not do his homework correctly, and sent the wrong part. Since these people live "close", they decided to show up at our front door asking for help.</p><p></p><p>I took their part and spent 15 minutes running around the plant to find the part they needed. Somehow, I was able to find what they needed and they were greatly appreciative.</p><p></p><p></p><p></p><p></p><p>If that is the case, they should have taken it back, gave you a new one, and sent the defective unit back to the manufacturer. Sounds like you ran into somebody that really didn't know what they were supposed to do.</p></blockquote><p></p>
[QUOTE="nickf2005, post: 12946484, member: 136350"] You're going against a big box store that, unfortunately, worries less and less about the customer as the business grows. This is the world we live in where big businesses are selling other big bussiness' product. I'm glad I work for a company (who does sell some product to Lowes/HD) that puts the customer first. Today, we had a customer who needed a replacement part for their product that was installed 8-9 years ago. Keep in mind, that our product does come with a lifetime warranty. Anyway, the couple did the right thing, called the hotline, and got the part shipped to their house. However, the customer service agent did not do his homework correctly, and sent the wrong part. Since these people live "close", they decided to show up at our front door asking for help. I took their part and spent 15 minutes running around the plant to find the part they needed. Somehow, I was able to find what they needed and they were greatly appreciative. If that is the case, they should have taken it back, gave you a new one, and sent the defective unit back to the manufacturer. Sounds like you ran into somebody that really didn't know what they were supposed to do. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
screw Lowe's
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