Home
What's new
Latest activity
Authors
Store
Latest reviews
Search products
Forums
New posts
Search forums
What's new
New posts
New listings
New products
New profile posts
Latest activity
Members
Current visitors
New profile posts
Search profile posts
Log in
Register
Cart
Cart
Loading…
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Search titles only
By:
Menu
Log in
Register
Navigation
Install the app
Install
More options
Change style
Contact us
Close Menu
Forums
Vendor Forums
Discount Tire
Not Happy With Either Discount's Site or Retail Store
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Matt@DTD" data-source="post: 14728281" data-attributes="member: 70478"><p>Thank you for reaching out to us here, Fox-4. First and foremost, I'm sorry to hear about your experience and I understand your frustration. It sounds like we missed the mark a few times here for you. I'll do my best to straighten things out. Our customer's safety is our number one priority and therefore we won't install tires on wheels that do not fall within our recommended rim width ranges. This isn't a new thing but over the past few years we have made it a requirement and here's why.</p><p></p><p>Tires are designed to flex in certain areas of the sidewall. When you pinch or stretch a tire on a wheel that is to narrow or to wide, the tire is forced to flex where it wasn't designed to do so and that causes the tire to generate excessive heat. Heat is a tires worst enemy. Excessive heat can lead to faster wear and increased chances for separations and tire failures. As for why this size was installed on your brothers application in the first place, I'm not sure. </p><p></p><p>As far as our website goes, the optional tire sizes for a given vehicle application are not always applicable for use with the original equipment wheels. These options are acceptable sizes for the vehicle as long as the vehicle also has proper width wheels. We apologize for any confusion there. We are constantly making improvements to our website so I'll mention this to our web team and hopefully they can help make that more clear. </p><p></p><p>Again, I apologize for the experience. In the future if I can help avoid any confusion like this again, please let me know. I'd be happy to explain your fitment options and limitations and may even be able to help you find other affordable options that will ultimately give you the look and function you are after.</p></blockquote><p></p>
[QUOTE="Matt@DTD, post: 14728281, member: 70478"] Thank you for reaching out to us here, Fox-4. First and foremost, I'm sorry to hear about your experience and I understand your frustration. It sounds like we missed the mark a few times here for you. I'll do my best to straighten things out. Our customer's safety is our number one priority and therefore we won't install tires on wheels that do not fall within our recommended rim width ranges. This isn't a new thing but over the past few years we have made it a requirement and here's why. Tires are designed to flex in certain areas of the sidewall. When you pinch or stretch a tire on a wheel that is to narrow or to wide, the tire is forced to flex where it wasn't designed to do so and that causes the tire to generate excessive heat. Heat is a tires worst enemy. Excessive heat can lead to faster wear and increased chances for separations and tire failures. As for why this size was installed on your brothers application in the first place, I'm not sure. As far as our website goes, the optional tire sizes for a given vehicle application are not always applicable for use with the original equipment wheels. These options are acceptable sizes for the vehicle as long as the vehicle also has proper width wheels. We apologize for any confusion there. We are constantly making improvements to our website so I'll mention this to our web team and hopefully they can help make that more clear. Again, I apologize for the experience. In the future if I can help avoid any confusion like this again, please let me know. I'd be happy to explain your fitment options and limitations and may even be able to help you find other affordable options that will ultimately give you the look and function you are after. [/QUOTE]
Insert quotes…
Verification
Post reply
Forums
Vendor Forums
Discount Tire
Not Happy With Either Discount's Site or Retail Store
Top