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Discount Tire
Not Happy With Either Discount's Site or Retail Store
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<blockquote data-quote="Fox-4" data-source="post: 14723790" data-attributes="member: 57987"><p>I had my local Discount Tire special order a set of BFGoodrich g-Force Sport COMP-2's in 275 /40 R17 for my Mustang. Now according to both sites (America's Tire and DTD) I can go up to a 275/40 on a 8 inch rim and I know you can, my brother has that size currently mounted on his Mustang and a few friends have 275's on their stock wheels. I get to the store for my appointment and give the staff my info they go on to tell me that they will not mount those tires onto my car because my rims are too narrow. After telling the staff that their store mounted that size tire on a 8 inch rim before I was given the run around about a company policy change or manufacture policy change (they couldn't decide which is correct) and its affected date which they again could not determine when it happened (one guy said one year ago the other said two years ago). </p><p>I am unhappy of both sites not being updated to reflect this apparent change. I am also upset of being lied straight to my face about this policy change and if it happened within the past two year they broke policy and mounted a 275 tire on a 8 inch rim which was done Sept. 2013. I work night shifts and out of town and for me to leave work early to make this appointment on upsets me even more. I have worked in customer service for years now and I know when someone is feeding me a line of crap. </p><p>This is also the second time I have been in this store and received less than stellar customer service from the staff. In that incident I had to argue with them last year to honor a road hazard certificate on a year old tire that would not balance after striking a pothole.</p><p></p><p>-Kelly</p></blockquote><p></p>
[QUOTE="Fox-4, post: 14723790, member: 57987"] I had my local Discount Tire special order a set of BFGoodrich g-Force Sport COMP-2's in 275 /40 R17 for my Mustang. Now according to both sites (America's Tire and DTD) I can go up to a 275/40 on a 8 inch rim and I know you can, my brother has that size currently mounted on his Mustang and a few friends have 275's on their stock wheels. I get to the store for my appointment and give the staff my info they go on to tell me that they will not mount those tires onto my car because my rims are too narrow. After telling the staff that their store mounted that size tire on a 8 inch rim before I was given the run around about a company policy change or manufacture policy change (they couldn't decide which is correct) and its affected date which they again could not determine when it happened (one guy said one year ago the other said two years ago). I am unhappy of both sites not being updated to reflect this apparent change. I am also upset of being lied straight to my face about this policy change and if it happened within the past two year they broke policy and mounted a 275 tire on a 8 inch rim which was done Sept. 2013. I work night shifts and out of town and for me to leave work early to make this appointment on upsets me even more. I have worked in customer service for years now and I know when someone is feeding me a line of crap. This is also the second time I have been in this store and received less than stellar customer service from the staff. In that incident I had to argue with them last year to honor a road hazard certificate on a year old tire that would not balance after striking a pothole. -Kelly [/QUOTE]
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