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SVTPerformance's Chain of Restaurants
Tuning À la carte
Live link root element missing??
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<blockquote data-quote="MWilburnyou" data-source="post: 16055107" data-attributes="member: 193554"><p>Hello, Everyone</p><p></p><p>I had recently run into the "Root Element Missing" error problem when opening SCT's LiveLink GenII to review datalogs. Nothing out of the ordinary was performed, I just simply opened LiveLink as I would every other time.</p><p>After the to go-to "turn off, turn back on" routine, and uninstalling, then reinstalling the program multiple times to solve this issue, I was left clueless as to what the problem could be, or how it came about. I contacted SCT, and worked with multiple techs who worked hard to find a solution, but was not able to fix this issue. </p><p>After reading through some of these threads, I made the assumption that this could be a compatibility issue with the version of <a href="http://i.viglink.com/?key=f9e7370b6eb2ec0c582ef89bcf2148c0&insertId=b9d8933bdc272221&type=CD&exp=60%3ACI1C55A%3A20&libId=johd0vc001002fpv000DAbslb5vka&loc=https%3A%2F%2Fwww.lightningrodder.com%2Fforum%2F14-gen-2-lightnings%2F249786-sct-livelink-missing-root-element.html&v=1&iid=b9d8933bdc272221&out=https%3A%2F%2Fwww.amazon.com%2Fs%2Fref%3Dnb_sb_noss%3Furl%3Dsearch-alias%253Dautomotive%26field-keywords%3Dwindows&ref=https%3A%2F%2Fwww.google.com%2F&title=Sct%20livelink%20Missing%20root%20element%20-%20Lightning%20Forum%20%7C%20LightningRodder.com&txt=%3Cspan%3EWindows%3C%2Fspan%3E" target="_blank">Windows</a> I was running. </p><p>I decided to do a hard reset of the <a href="http://i.viglink.com/?key=f9e7370b6eb2ec0c582ef89bcf2148c0&insertId=19f903e3fc58c73f&type=CD&exp=60%3ACI1C55A%3A20&libId=johd0vc001002fpv000DAbslb5vka&loc=https%3A%2F%2Fwww.lightningrodder.com%2Fforum%2F14-gen-2-lightnings%2F249786-sct-livelink-missing-root-element.html&v=1&iid=19f903e3fc58c73f&out=https%3A%2F%2Fwww.amazon.com%2Fs%2Fref%3Dnb_sb_noss%3Furl%3Dsearch-alias%253Dautomotive%26field-keywords%3Dcomputer&ref=https%3A%2F%2Fwww.google.com%2F&title=Sct%20livelink%20Missing%20root%20element%20-%20Lightning%20Forum%20%7C%20LightningRodder.com&txt=%3Cspan%3Ecomputer%3C%2Fspan%3E" target="_blank">computer</a>, and allow windows to be reinstalled. While I didn't change to a different version of Windows, it seems that this has resolved my issue, and LiveLink opens with no errors. The only unfortunate part of this solution was that I had lost all of my apps, and had to reinstall Advantage, LiveLink, Device Updater, etc. Otherwise, everything is now working great with no problems. </p><p></p><p>I hope this helps others as well!</p><p></p><p>TLDR; Perform a hard reset of the laptop, and reinstall windows (*you will lose your applications*)</p></blockquote><p></p>
[QUOTE="MWilburnyou, post: 16055107, member: 193554"] Hello, Everyone I had recently run into the "Root Element Missing" error problem when opening SCT's LiveLink GenII to review datalogs. Nothing out of the ordinary was performed, I just simply opened LiveLink as I would every other time. After the to go-to "turn off, turn back on" routine, and uninstalling, then reinstalling the program multiple times to solve this issue, I was left clueless as to what the problem could be, or how it came about. I contacted SCT, and worked with multiple techs who worked hard to find a solution, but was not able to fix this issue. After reading through some of these threads, I made the assumption that this could be a compatibility issue with the version of [URL='http://i.viglink.com/?key=f9e7370b6eb2ec0c582ef89bcf2148c0&insertId=b9d8933bdc272221&type=CD&exp=60%3ACI1C55A%3A20&libId=johd0vc001002fpv000DAbslb5vka&loc=https%3A%2F%2Fwww.lightningrodder.com%2Fforum%2F14-gen-2-lightnings%2F249786-sct-livelink-missing-root-element.html&v=1&iid=b9d8933bdc272221&out=https%3A%2F%2Fwww.amazon.com%2Fs%2Fref%3Dnb_sb_noss%3Furl%3Dsearch-alias%253Dautomotive%26field-keywords%3Dwindows&ref=https%3A%2F%2Fwww.google.com%2F&title=Sct%20livelink%20Missing%20root%20element%20-%20Lightning%20Forum%20%7C%20LightningRodder.com&txt=%3Cspan%3EWindows%3C%2Fspan%3E']Windows[/URL] I was running. I decided to do a hard reset of the [URL='http://i.viglink.com/?key=f9e7370b6eb2ec0c582ef89bcf2148c0&insertId=19f903e3fc58c73f&type=CD&exp=60%3ACI1C55A%3A20&libId=johd0vc001002fpv000DAbslb5vka&loc=https%3A%2F%2Fwww.lightningrodder.com%2Fforum%2F14-gen-2-lightnings%2F249786-sct-livelink-missing-root-element.html&v=1&iid=19f903e3fc58c73f&out=https%3A%2F%2Fwww.amazon.com%2Fs%2Fref%3Dnb_sb_noss%3Furl%3Dsearch-alias%253Dautomotive%26field-keywords%3Dcomputer&ref=https%3A%2F%2Fwww.google.com%2F&title=Sct%20livelink%20Missing%20root%20element%20-%20Lightning%20Forum%20%7C%20LightningRodder.com&txt=%3Cspan%3Ecomputer%3C%2Fspan%3E']computer[/URL], and allow windows to be reinstalled. While I didn't change to a different version of Windows, it seems that this has resolved my issue, and LiveLink opens with no errors. The only unfortunate part of this solution was that I had lost all of my apps, and had to reinstall Advantage, LiveLink, Device Updater, etc. Otherwise, everything is now working great with no problems. I hope this helps others as well! TLDR; Perform a hard reset of the laptop, and reinstall windows (*you will lose your applications*) [/QUOTE]
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Live link root element missing??
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