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SVT Shelby GT500
JLT- Excellent Customer Service Experience- GT500 Intake
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<blockquote data-quote="BLK03SVT" data-source="post: 15456351" data-attributes="member: 46553"><p>I always read several threads where people are quick to point out vendor mistakes. I think it's important to do the same when you have an excellent experience like I did recently with Jay @ JLT. I purchased an intake from Jay in 2014 for my 2011 GT500. It's a great looking piece that's color matched to the car. Since then I've had several tuning issues with my car. Upon inspection I had a stripped MAF screw in the side of the intake. Now I fully understand this could have been from the initial install or maybe by the tuner- who knows as I found it 2 years later. Additionally there were questions regarding the actual size of the tube and some possible irregularities. </p><p></p><p>Understanding that the intake issue may be one of any number of variables that are impacting my tune I contacted Jay and informed him of my issues. Either way I anticipated replacing the intake so the MAF could be properly installed, or if there was a suggested fix for the strip I'd go that route as well. </p><p></p><p>Without question, Jay sent me via UPS a brand new tube with two maf screws. This certainly was a move that neither he nor his company was obligated to do as this was long out of warranty and more than likely an installer issue. Needless to say I was extremely surprised and impressed with that level of commitment to a customer. So thank you to Jay and JLT!</p></blockquote><p></p>
[QUOTE="BLK03SVT, post: 15456351, member: 46553"] I always read several threads where people are quick to point out vendor mistakes. I think it's important to do the same when you have an excellent experience like I did recently with Jay @ JLT. I purchased an intake from Jay in 2014 for my 2011 GT500. It's a great looking piece that's color matched to the car. Since then I've had several tuning issues with my car. Upon inspection I had a stripped MAF screw in the side of the intake. Now I fully understand this could have been from the initial install or maybe by the tuner- who knows as I found it 2 years later. Additionally there were questions regarding the actual size of the tube and some possible irregularities. Understanding that the intake issue may be one of any number of variables that are impacting my tune I contacted Jay and informed him of my issues. Either way I anticipated replacing the intake so the MAF could be properly installed, or if there was a suggested fix for the strip I'd go that route as well. Without question, Jay sent me via UPS a brand new tube with two maf screws. This certainly was a move that neither he nor his company was obligated to do as this was long out of warranty and more than likely an installer issue. Needless to say I was extremely surprised and impressed with that level of commitment to a customer. So thank you to Jay and JLT! [/QUOTE]
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SVT Shelby GT500
JLT- Excellent Customer Service Experience- GT500 Intake
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