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SVTPerformance's Chain of Restaurants
Road Side Pub
Hotel Chain laughs at, makes disabled vet crawl down stairs
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<blockquote data-quote="rust0r" data-source="post: 12091358" data-attributes="member: 11338"><p>Having worked in a large hotel, one of the first priorities in the event of a fire alarm (just the alarm sounding, not an evaculation), is locating the handi-cap guests and ensuring they are properly assisted in CASE of an evacuation. That 0.00001 chance is still one of the top priorities when we are notified of a sensor or pull-station.</p><p></p><p>To those of you, and I'm judging by the response, it's many of you, that are unfamiliar with EMPATHY. Even if it was the hotel policy not to assist guests like this for liability reasons, she certainly handled it 100% wrong in her response. Rather than provide the gentleman with an ETA for when the elevator/power would be restored (which should be communicated to staff), or saying she would find those details out for him, she treated him rudely (Regardless of him being a vet or not). That type of "hospitality" doesn't fly in any decent hotel chain that I've ever heard of, she would be let go pretty quickly. </p><p></p><p>It's one thing not being able to meet someone's request, it's another to deny it rudely and with ignorance, while insulting them.</p></blockquote><p></p>
[QUOTE="rust0r, post: 12091358, member: 11338"] Having worked in a large hotel, one of the first priorities in the event of a fire alarm (just the alarm sounding, not an evaculation), is locating the handi-cap guests and ensuring they are properly assisted in CASE of an evacuation. That 0.00001 chance is still one of the top priorities when we are notified of a sensor or pull-station. To those of you, and I'm judging by the response, it's many of you, that are unfamiliar with EMPATHY. Even if it was the hotel policy not to assist guests like this for liability reasons, she certainly handled it 100% wrong in her response. Rather than provide the gentleman with an ETA for when the elevator/power would be restored (which should be communicated to staff), or saying she would find those details out for him, she treated him rudely (Regardless of him being a vet or not). That type of "hospitality" doesn't fly in any decent hotel chain that I've ever heard of, she would be let go pretty quickly. It's one thing not being able to meet someone's request, it's another to deny it rudely and with ignorance, while insulting them. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Hotel Chain laughs at, makes disabled vet crawl down stairs
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